March 29th, 2016
539 comments
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BBC Shop Now Closed
As part of the BBC’s wider strategic investment to make more programmes available to audiences, as well as develop it’s creative partnerships with programme makers to help them increase digital revenue, BBC Worldwide have decided to close BBCShop.comin the UK on Tuesday 29th March 2016.
As more and more consumers move to digital viewing we will be focusing our efforts on BBC Store, the new BBC Worldwide digital service.
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whotoys
March 16th, 2016 - 3:41pmJust got my order today. All arrived but the two titan comics I ordered were kind of folded to fit the box. And the titan figures I got were 10th doctor in spacesuit and Amy pond. Very happy with both of them.
Anonymous
March 16th, 2016 - 2:45pmThis was just rubbish. The only item of 6 I received was the TARDIS teapot and that arrived smashed in half. Goodbye bbc shop maybe it was time after to go after all. When you tell me my items are released for delivery and then tell me you don’t have them in stock means something was very wrong.
thewhoman
March 16th, 2016 - 3:10pmReleased for delivery only means order complete
thewhoman
March 16th, 2016 - 1:29pmBooBoo B AND M 3 figure packs 4.99 at least at my local store
booboo
March 16th, 2016 - 1:38pmyes they are everywhere i think
CharlieMars
March 16th, 2016 - 1:04pmFinally got an email informing me which items were out of stock and that the refund is in progress.
Every single item I ordered was out of stock, so in the end it was a COMPLETE waste of time for me.
They were all DVDs so I’m not too surprised to be honest, still sucks though.
Rikki Krystal
March 16th, 2016 - 10:45amOh my giddy aunt,All my stuff has arrived at last,Ten days it took.
Still got it all now,very happy.
whotoys
March 15th, 2016 - 3:52pmOrdered last Monday for a dispatch email on Friday and still nothing (I am not patient)
booboo
March 15th, 2016 - 4:40pmmine arrived to day that were despatched wed
John
March 15th, 2016 - 3:34pmI paid by Paypal and have received the refunds OK.
Zombula
March 15th, 2016 - 1:38pmUse the ‘ report ‘ service to open a claim.
booboo
March 15th, 2016 - 2:18pmwhy?
are people not getting paypal refunds if their order is cancelled
I have not heard anyone say this
Zombula
March 15th, 2016 - 1:37pmOpen a dispute via PayPal if this is how you have paid for items ; they will respond quicker this way to you as opposed to query messages sent via Email.
WhoviVortex
March 15th, 2016 - 1:23pmFinally received a dispatch email after a week.
Thewhoman
March 15th, 2016 - 6:33amI would like to comnent on the cobfusion regarding stock and tge basket. Putting an item in your basket does NOT reserve it. However, if you are able to check out with the item then you may have a chance of getting it.
mick
March 14th, 2016 - 3:22pmmy 2 t shirts were posted last Wednesday still not received them!
Moodbeam
March 14th, 2016 - 9:55amThis is getting odd. Sonic remote turned up this morning although the payment is still pending as an authorisation. No dispatch email and still showing as incomplete on the website. Money for the two DVDs only came out at midnight. Still two lots of money (£95 in total) sat there as an authorisation for the DVDs they can’t supply. I really hope they don’t end up charging me twice for the remote.
Doctorgeorgebaker
March 13th, 2016 - 10:16pmIf I had something in my basket and it’s now sold out does that mean it’s reserved for me?
Demdike@CultLabs
March 13th, 2016 - 10:35pmI’d take it all with a pinch of salt until said item is actually in your hand.
DavidH
March 13th, 2016 - 11:26pmNo, adding something to your basket doesn’t reserve it for you. If it’s sold out, then they’re all gone
Doctorgeorgebaker
March 13th, 2016 - 11:56pmHow come it’s still allowing me to check out with it? I don’t want to because if it is sold out then my money will be gone for ages
ahunter8056
March 14th, 2016 - 12:26pmBecause you added it to your basket in the first place. I don’t know what it’ll tell you when you try to order it, but I promise you, if stock has gone, it’s gone.
doctorgeorgebaker
March 14th, 2016 - 8:24pmjust an update i placed the order with it in and hopefully its mine to keep
ahunter8056
March 15th, 2016 - 12:58pmIf the product is either listed as out of stock, or the product page has disappeared from the website entirely, then you have absolutely zero chance of receiving it. Putting an item in your basket does not reserve it. That’s not how baskets work. If the product you placed an order with is out of stock, you’ll receive a cancellation email in the near future.
matt9982
March 13th, 2016 - 5:50pmOne of my items has been backordered. Does that mean that I’m definitely not going to get it?
thewardoctor
March 14th, 2016 - 4:30pmI want to know about this too
The Monitor
March 13th, 2016 - 4:19pmAre people still ordering, or have they been put off?
booboo
March 13th, 2016 - 6:33pmplenty of people are still ordering
I would imagine 1000’s of orders are going thorough without problem
ahunter8056
March 13th, 2016 - 7:31pmPersonally I don’t think I’m even going to try any more orders, unless the replica clothing goes down to a ridiculously low price. Doubt they’ve got anything left at all anyway.
Demdike@CultLabs
March 13th, 2016 - 2:04pmThey’ve now sent me a cancellation for the Dr Foster dvd. That’s all 5 dvd’s i ordered on Monday afternoon now cancelled.
I’m not entirely convinced they dealt with the orders on a first come first served basis.
thewhoman
March 14th, 2016 - 1:59pmNo where do they guarantee a “first come first served” basis ordered some stuff on the day this deal came on, my brother ordered some dvds the day after and only his have arrived..
ahunter8056
March 13th, 2016 - 11:32amFinally got my dispatch email regarding my order of 7 items made on Monday afternoon, this morning. All items are marked as dispatched, despite half of the items having disappeared from the site earlier this week. So as long as everything actually arrives, I’m happy. Don’t think it’s worth ordering anything else from the BBC Shop now though. Doesn’t seem they have anything left at all.
ahunter8056
March 15th, 2016 - 1:00pmThankfully my order arrived today, exactly as it should be. It’s such a shame to lose BBC Shop. At least my final order had plenty to keep me entertained for a long, long time.
Colyn Ball
March 13th, 2016 - 11:30amGuys I’ve just had two dispatch emails for items I already got a cancellation email.
So there is still hope you may get your items.
mick
March 12th, 2016 - 3:21pmordered the 10th and 12th doctor character t shirts last Monday. got a dispatch email for them on Wednesday. parcel arrives from bbc shop today containing call the midwife series 5 dvd which I no longer had on order from them. no sign of any t shirts.
Moodbeam
March 12th, 2016 - 5:54amJust a heads up to anyone that still needs DVDs; Amazon appear to be running a 2 for £10 on all of the single DVD releases which I have looked for on there. It equates to the same price as the 3 for £15 which the BBC Shop previously ran. You will have to order two lots (£20 worth) to qualify for free delivery but it seems worth it to get the DVDs at £5 a piece.
prototype dalek
March 12th, 2016 - 10:57amJust bought 4 of my last 6 I need in this Amazon deal
ahunter8056
March 11th, 2016 - 11:13pmMade an order Monday in the early afternoon, still no dispatch email. And worryingly, half of the products I ordered are no longer on the website. I really hope that people who ordered the same items after me aren’t receiving them, despite me placing my order first.
Peter
March 11th, 2016 - 10:49pmJust got my dispatched email!
Ordered on Monday. Tom Baker scarf and BBC hoodie. All on their way!
Looks to be the problem was the DVDs, but glad all my orders are accepted. Odd time to send a dispatched email, looks to be a round the clock job to get orders sorted!
Rikki Krystal
March 13th, 2016 - 3:50pmAt last,just had my dispatched email.
Rikki Krystal
March 11th, 2016 - 7:53pmMy Order has got released for delivery,
but this message has been there since monday,still no dispatch message.
Has anybody else had this problem.
Peter
March 11th, 2016 - 9:53pmSame here.
tom baker scarf and bbc hoodie
Part Gollum Part Time Lord
March 12th, 2016 - 9:40pmWhat does that exactly mean? That is the situation with my Series 8 DVD Standard Edition. I also bought a 12th Doctor character t-shirt in the same order which has been despatched. I know that they were ‘unable to fufill all the items’ in my order so I’m guessing that it’s the dvd.
Star Lord
March 11th, 2016 - 7:23pmJust got that dreaded email that not all of my items will be coming, refund incoming, not sure what yet but I’m guessing one of the Blu-Rays I ordered.
Moodbeam
March 11th, 2016 - 7:06pmNot happy. They took my money on Monday. It’s stuck pending. They took it AGAIN today. I’ve now got £10 paid and another £43 pending. I phoned them and they said that both the £53 and £42 which are pending will be cancelled and returned to my account. But why take it again today if it was already pending from Monday? I’m now waiting on £45 to go back into my account.
booboo
March 11th, 2016 - 9:49pmone of the problems with the banking system which needs sorting and many people are unaware of
They hold the original order amount in “no mans land” but if an item is out of stock when shipped they take the new amount of the order whilst leaving the original amount unclaimed for x amount of days off you balance until it goes back on
I get this problem all the time with some well know on-line supermarkets
they seem to be able to instantly take money off you balance but then take days to put it back on
Moodbeam
March 12th, 2016 - 5:51amWhat’s annoyed me is that they’ve not just charged me today for the items they have sent me; they have also taken the money for the items they can’t supply and put that in ‘no mans land’ too. So I’ve now got £95 sat in limbo which they’ve told me will all go back into my account… at some point. Luckily I’ve got enough in my savings to move it out into my account to cover what they took; if I didn’t then I wouldn’t be able to afford my bills this week. :l
booboo
March 12th, 2016 - 9:58amto be honest i didn’t know BBC shop did that, thought money was only taken when despatched
Seems to be this grey area of money in no mans land which technically they haven’t taken (claimed as the banks put it) but it comes of your balance
At the monent my balance if £46 down because of one item out of stock on a food order, last time that happened took 10 days to go back on
This isn’t a BBC shop problem though and i think it needs addressing ( i believe Colin Baker tweeted about some time ago with a problem he had with a food order )
Colyn Ball
March 11th, 2016 - 5:59pmAll the emails am receiving is so confusing firstly they say your order is cancelled then I get a dispatch email, however all together I ordered 15 items and 1 has been dispatched.
Moodbeam
March 11th, 2016 - 7:12pmOnly those which are listed as dispatched have been sent. I’m in the same boat, only two of my Dvds have been sent, all the others are cancelled. I spoke to them about the money situation and asked them about the sonic remote o ordered at the same time and they said that one should be fine. It better be after all this trouble.
DavidH
March 11th, 2016 - 4:12pmI haven’t received any emails since Monday, which by the sound of things I guess is a good thing. I just hope whatever does come is sent in one package, I placed my order through a mail-forwarding service, which could become quite expensive if all my items are split up
DavidH
March 11th, 2016 - 6:49pmNever mind, just got a dispatch email for all 3 of my items, so hopefully that means they will all be in one 🙂
thewhoman
March 11th, 2016 - 3:59pmI’m literally thinking of suing! 2 weeks ago I ordered my series 9 part 2 DVD. Payment taken.. Still no delivery… Right ok I’m getting worried… Today I get an email “We apologise for the inconvenience but your items are now out of stock” this includes EVERYTHING I ordered this week last week and the week before! Get it together BBC!
booboo
March 11th, 2016 - 4:49pmThey don’t take payment until despatch unless you paid paypal which is a universal problem with them not to do with BBCshop
no matter how unfair this may all seem the terms and conditions you agreed to when ordering wont allow you to sue
the doctor
March 11th, 2016 - 3:47pmbooboo have had That email ? do you Think They have sent It out to every one as a precision TO stop people moaning IF They don’t receive there order?
booboo
March 11th, 2016 - 4:45pmi didn’t get one but Luke did, i only ordered non DVD things which is where most of the issues seem to be?