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November 26th, 2015 466 comments

Important Information on Toys R Us Ordering

We understand there may have been a problem with orders placed on Friday 6th November

If your order status still says “submitted” you may want to contact toys r us to see if your order has registered correctly.

When checking the toys r us website please check the individual product pages for stock, the search pages and front pages dont always reflect the accurate stock position with many items actually being in stock for delivery.

When Checking stock availability in-store it maybe worth ringing as it takes a while for the system to update.

Remember delivery over £29.99 is free so you can order in several deliveries if required.

To see the 5.5″ Collectors series click Here

To see the Flight Control Tardis click Here

To see the new 3.75″ Figures click Here

The new collectors series will be fully available in store from November although some items will be available separately before then online at (dates for each will vary so please keep your eyes peeled.)


This is an official UK press release from Character/Toys r Us/Evolution PR

Exclusive toy range launches and includes a never before seen Eighth Doctor Figure!

Toys “R” Us has linked up with Character Options to bring to Doctor Who fans young and old a very special collector’s series of figures that will be available only in Toys “R” Us Stores in the UK.

The new collection of 11 Figures has launched and will be displayed in brand new resealable packaging that allows the figures to be enjoyed out of pack while also storable in pristine condition.


The new 5inch figure series has been created in response to the great demand from Doctor Who fans who are eager to see the return of the highly details larger format. It will include:

  • Clara Oswald (played By Jenna Coleman) – the most recent time travelling companion of The Doctor
  • Rose Tyler (played By Billie Piper) with K9
  • Amy Pond (played by Karen Gillan) in her famed police outfit
  • Three separate Eleventh Doctor figures (played by Matt Smith): One in purple Jacket , another donning a cowboy hat as in Doctor Who – A Christmas Carol, and finally a classically posed Eleventh Doctor with a his ubiquitous Sonic device
  • Four versions of the current and Twelfth Doctor (played by Peter Capaldi) are also part of the line-up. Known for being a rather dapper Time Lord, there is a choice of figure in White, Black, Purple or Polka Dot shirt.
  • And last but definitely not least a brand new Eighth Doctor figure (played by Paul McGann) and as seen in the episode Night of The Doctor. The Eighth Doctor has never before been seen in the 5 inch figure format and so this piece it bound to whip up a storm with fans.

What’s more, to add variety to this stunning Collector’s series, four 3.75 inch Wave 4 figures will also be available.


Al Dewar, Product Development Director, Character Options commented: “This collector’s series is really special.

The fans have been requesting a return to the 5.5 inch format for a long time and in producing this collection I feel we have brought to them exactly what they have been demanding. The most exciting part for me however, is the creation of the Eighth Doctor figure, which is often seen as the missing piece for the true Doctor Who collector.”


Mike Coogan, Marketing & eCommerce Director, Toy “R” Us further commented: “Toys “R” Us has a particular affinity with the Doctor Who fan and each year we like to bring to them something that they could not get anywhere else. This new series is exceptional and I believe one of the most comprehensive collector’s series to date – It will be an instant hit with all collectors.”


Categorised under: News, Retail


  • whotoys

    November 29th, 2015 - 10:18am

    I am a tiny bit annoyed that none of the nearest stores to me only have the 3.75 figures but not the 5.5″. So i have to still order online with £4 postage (I live in Scotland so maybe all the stores in Scotland aren’t getting these)

    • The Silent Silent

      November 29th, 2015 - 12:15pm

      For some reason Lakeside / Thurrock in Essex has only got the 3.75″ wave 4 and this is like a month later. I’m in the same boat as you 🙂

    • The Silent Silent

      November 29th, 2015 - 12:16pm

      For some reason Lakeside / Thurrock in Essex has only got the 3.75″ wave 4 and this is like a month later.

    • Cool Salsa

      November 29th, 2015 - 12:54pm

      That’s right, Lakeside have none, & from what I can gather, very few toys r us have them. I had to order them online.

  • Doctorpond393

    November 25th, 2015 - 8:36pm

    Are these in the Bristol store?

    • The Legend Doctor

      November 26th, 2015 - 3:44pm

      There are some of the collectors series there! As my mum and dad went there on Monday! 🙂

  • Robbotplays

    November 22nd, 2015 - 6:58pm

    Found the black shirt (no polka dots) here for order! Got mine, and I can confirm no polka dots!

  • Cyberlord

    November 22nd, 2015 - 6:29pm

    I hope they make a Face the Raven set:
    12th Doctor (Red velvet coat)

    • Exterminator

      November 22nd, 2015 - 7:33pm

      The red velvet jacket is a really good look for Peter Capaldi’s Dr. I’m sure if they were to make just that one figure, it’d sell well.

  • Kalel1974

    November 14th, 2015 - 8:35pm

    Anything in the Portsmouth store yet?

    • Chris

      November 16th, 2015 - 12:56pm

      No nothing except wave 4 3.75 🙁

    • Kalel1974

      November 16th, 2015 - 10:33pm

      Wonder why it’s taking them so long…

    • Antonio Zambonini

      November 16th, 2015 - 11:37pm

      That’s not the only place Cambridge toys rus have got nothing As Well

    • Anonymous

      November 22nd, 2015 - 12:51pm

      Norwich are just as empty when it comes to the collectors series

    • Chris

      November 26th, 2015 - 3:21pm

      Picked up 3.75 purple twelfth doctor paint apps are very dodgy though…

  • The Savage Cabage

    November 14th, 2015 - 3:29pm

    The 11th in purple is available for order now

  • The Werewolf

    November 12th, 2015 - 11:02pm

    My Toys R Us order of 5.5″ Twelfth Doctor w/ purple shirt, 3.75″ Supreme Council Dalek, 3.75″ CyberDanny & 3.75″ Twelfth Doctor in spacesuit w/ Space Germs has arrived this morning. All very nice, especially the Supreme One.

  • The Savage Cabage

    November 12th, 2015 - 9:00pm

    Will we be getting any more releases before xmas?

    • The Savage Cabage

      November 14th, 2015 - 8:52am

      Like a Zygon or a cyberman

    • Anonymous

      November 14th, 2015 - 7:49pm

      Doubt it, we probably won’t getting any more 5’5 inch figures until next year, probably around mid next year, if we’re lucky.

  • DoctorSong2016

    November 12th, 2015 - 8:36pm

    My Toys R Us order was despatched today, can anyone tell me how long it will take to arrive?

    • The Werewolf

      November 12th, 2015 - 11:03pm

      Tomorrow or Saturday, usually.

  • The Savage Cabage

    November 12th, 2015 - 8:21pm

    Do you think we’ll see any multiple figure packs any time soon?

  • WhoCollectorReviews

    November 10th, 2015 - 9:49pm

    So basically, for those that keep up with buying new releases, all we’ve got out of this collector series is a 12th Doctor, A Clara, A Missy, Curator and 8th Doctor.

  • Matt

    November 10th, 2015 - 7:54pm

    Good old Toys R Us — despite placing an order for the Supreme and receiving email confirmation of it, it appears they now have no record of my placing an order – which I am mightily hacked off about because the Supreme is now out of stock.

    I have asked them to confirm but I pretty much know the answer will be “Sorry.”

    Very very annoyed.

    • mick

      November 10th, 2015 - 11:22pm

      same happened to me. something went wrong with there site on Friday and they lost loads of orders and as they didn’t have the orders they couldn’t contact anyone to let them know. I was furious.

    • Anonymous

      November 11th, 2015 - 4:27pm

      Agreed! Just found out I’ve been screwed over by TRUS today with a ‘Sorry’ platitude email. ‘Sorry’ doesn’t cut it with me, as unfortunately the Supreme is the one I wanted & it’s now out of stock. I ordered the full set of 6 on Friday 6/11/15 & I’ve emailed them & complained. I’m not at all impressed with TRUS especially when people are spending £40-£50 an Order, with the ONLY Company that stock’s these figures & they can’t get a simple computer programme to run properly. Awful, awful service!

    • Matt

      November 13th, 2015 - 12:12am

      After much confusion from TRU my Supreme Dalek finally arrived today and he’s fantastic.

      Initially i thought TRU didn’t have my order, but it’s because I ordered with a “guest” account that meant it didn’t show up. So they had it, but their website just didn’t have a record of it.

      Sounds like a lot of people had issues though which is a huge shame considering TRU are the sole stockists of these figures.

  • Bruno B

    November 10th, 2015 - 2:10pm

    Thanks for the info about ordering. My order from TRU was stuck for more than a week and it appears it wasn’t even entered in the system.

  • cyberdoctor42

    November 10th, 2015 - 1:17am

    Any news on Belfast toys r us (either one)?

  • badwolf99

    November 9th, 2015 - 10:27pm

    I got my Rose and k9!

    • DoctorSong2016

      November 9th, 2015 - 10:54pm

      How long did it take to arrive?

      I made an order on Sunday night and I’m wondering how long it will take to arrive

    • badwolf99

      November 10th, 2015 - 12:08am

      I ordered Rose on Sunday the 1st of November and it arrived today

    • DoctorSong2016

      November 10th, 2015 - 8:09pm

      so im gonna have to wait a while

    • badwolf99

      November 11th, 2015 - 8:09am

      Well I got a dispatch email on the 6th so it only took 4 days

  • Greg

    November 9th, 2015 - 10:18pm

    Toys R Us are dreadful!

    Got a text saying the Black Shirt 12th Doctor was in stock at Brent Cross, but when I got there they handed me a Polka Dot version!

    The store manager checked the shelves, but no black shirt figures at all despite saying in stock on their website!

    The manager then tells me that the website takes 24 hours to update, so isn’t always accurate!

    What a waste of time!

    • The Savage Cabage

      November 9th, 2015 - 10:29pm

      FPI is more reliable as you get it on the release date if not before (like my polka dot 12th) and you get good quality packaging

  • BlueBoxJackie

    November 9th, 2015 - 9:59pm

    anyone near toys r us wakefield know if they have anything?

  • jason

    November 9th, 2015 - 9:33pm

    Anyone else having trouble with toys r us ? cannot get the 11th Doctor with purple jacket i msg about notification of stock in my local shop they sent text when i went there said they dont stock 5 inch range and soon will take DR WHO off the shelves! i contacted the webite they told me to contact the store!

    • booboo

      November 9th, 2015 - 10:04pm

      which store is this?

    • mark Belsom

      November 10th, 2015 - 11:13am

      I’ve given up on the Brighton branch altogether.

    • TheDoctorEternal

      November 10th, 2015 - 1:51pm

      Brighton are so slow at getting anything I’ve checked the nearest town is Croydon, they had the most.

    • mark Belsom

      November 10th, 2015 - 2:11pm

      Very happy picked up the purple Clara and flight control Tardis from Southampton TRU. Also had the Rose+K-9,4 Capaldi figures.

  • Anonymous

    November 9th, 2015 - 7:23pm

    if you spend £100 online do they take £15 of your order or send out a £15 voucher with the items?

    • booboo

      November 9th, 2015 - 7:27pm

      Your free £15 Gift Coupon will be emailed to the email address on your account once your full order has been despatched.**

      Your £15 Gift Coupon will be valid for redemption against any Toys R Us and Babies R Us purchases online, between 20th November until 29th November 2015 only.

    • Anonymous

      November 9th, 2015 - 7:43pm


  • Anonymous

    November 9th, 2015 - 3:42pm

    I would like to know when 11th doctor in purple will be back in stock

    • Chris

      November 9th, 2015 - 6:43pm

      Toys R Us Portsmouth, still have no new stuff. Except the wave 4 line

  • Whovastron

    November 9th, 2015 - 12:37pm

    So these were supposed to all be in stock by today, any word on the 8th Doctor?

    So much for the official press release


    • booboo

      November 9th, 2015 - 12:43pm

      no info at all coming through

      My only (wild) guess is there is some agreement until FP get there stock otherwise they are going to have tons of cancelled orders

    • Whovastron

      November 9th, 2015 - 1:11pm

      So could we potentially be waiting until the 30th? When FP are getting them in.


    • booboo

      November 9th, 2015 - 1:16pm

      I really dont know

      there must be some reason why its not going up for order assuming everything arrived in one go as was said

      doesn’t really explain why the 11th with sonic isn’t up either though

    • Cool Salsa

      November 9th, 2015 - 1:41pm

      Also, why do some toys r us have the 5 inch figures & others haven’t? Absolutely none in Lakeside Essex or Basildon.

    • cyberdoctor42

      November 10th, 2015 - 1:18am

      Depends on the size of the shop.

  • Tom

    November 9th, 2015 - 11:16am

    Made and order from toys r us last week on Wednesday it still says processing in the warehouse don’t often order from there so don’t know how long they usuallytake

    • booboo

      November 9th, 2015 - 11:21am

      processing should be OK i expect they are inundated with orders

    • mick

      November 9th, 2015 - 6:21pm

      I did an order last Wednesday and I got it today, what did you order?

  • WhoCollectorReviews

    November 8th, 2015 - 9:21pm

    I don’t mean to try and use this site a way of publicity, but I’d really appreciate it if you guys check out my YouTube channel that I’ve recently set up: WhoCollectorReviews , I have reviewed the 12th Doctor in Polka Dot shirt, Clara In purple dress, The Other doctor set, The Time of The Doctor Set and various Titan figures. I hope you enjoy them, thanks.

    • Anonymous

      November 9th, 2015 - 6:34pm

      Awesome Reviews! Well Done!

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