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November 26th, 2015 466 comments

Important Information on Toys R Us Ordering

We understand there may have been a problem with orders placed on Friday 6th November

If your order status still says “submitted” you may want to contact toys r us to see if your order has registered correctly.

When checking the toys r us website please check the individual product pages for stock, the search pages and front pages dont always reflect the accurate stock position with many items actually being in stock for delivery.

When Checking stock availability in-store it maybe worth ringing as it takes a while for the system to update.

Remember delivery over £29.99 is free so you can order in several deliveries if required.

To see the 5.5″ Collectors series click Here

To see the Flight Control Tardis click Here

To see the new 3.75″ Figures click Here

The new collectors series will be fully available in store from November although some items will be available separately before then online at (dates for each will vary so please keep your eyes peeled.)


This is an official UK press release from Character/Toys r Us/Evolution PR

Exclusive toy range launches and includes a never before seen Eighth Doctor Figure!

Toys “R” Us has linked up with Character Options to bring to Doctor Who fans young and old a very special collector’s series of figures that will be available only in Toys “R” Us Stores in the UK.

The new collection of 11 Figures has launched and will be displayed in brand new resealable packaging that allows the figures to be enjoyed out of pack while also storable in pristine condition.


The new 5inch figure series has been created in response to the great demand from Doctor Who fans who are eager to see the return of the highly details larger format. It will include:

  • Clara Oswald (played By Jenna Coleman) – the most recent time travelling companion of The Doctor
  • Rose Tyler (played By Billie Piper) with K9
  • Amy Pond (played by Karen Gillan) in her famed police outfit
  • Three separate Eleventh Doctor figures (played by Matt Smith): One in purple Jacket , another donning a cowboy hat as in Doctor Who – A Christmas Carol, and finally a classically posed Eleventh Doctor with a his ubiquitous Sonic device
  • Four versions of the current and Twelfth Doctor (played by Peter Capaldi) are also part of the line-up. Known for being a rather dapper Time Lord, there is a choice of figure in White, Black, Purple or Polka Dot shirt.
  • And last but definitely not least a brand new Eighth Doctor figure (played by Paul McGann) and as seen in the episode Night of The Doctor. The Eighth Doctor has never before been seen in the 5 inch figure format and so this piece it bound to whip up a storm with fans.

What’s more, to add variety to this stunning Collector’s series, four 3.75 inch Wave 4 figures will also be available.


Al Dewar, Product Development Director, Character Options commented: “This collector’s series is really special.

The fans have been requesting a return to the 5.5 inch format for a long time and in producing this collection I feel we have brought to them exactly what they have been demanding. The most exciting part for me however, is the creation of the Eighth Doctor figure, which is often seen as the missing piece for the true Doctor Who collector.”


Mike Coogan, Marketing & eCommerce Director, Toy “R” Us further commented: “Toys “R” Us has a particular affinity with the Doctor Who fan and each year we like to bring to them something that they could not get anywhere else. This new series is exceptional and I believe one of the most comprehensive collector’s series to date – It will be an instant hit with all collectors.”


Categorised under: News, Retail


  • WhoCollectorReviews

    November 8th, 2015 - 9:19pm

    I have polka dot 12th, purple 12th, clara, purple missy, stetson 11th, police amy and purple coat 11th!

    • The Savage Cabage

      November 8th, 2015 - 10:18pm

      I’ve got 12th doc in 4 outfits + one custom hoodie figure
      The curator set
      The TARDIS
      Missy purple and black

    • DoctorSong2016

      November 9th, 2015 - 6:33pm

      I have :

      12th Doctor (Purple Shirt)
      Missy (Purple)
      Missy (Black)

      and I have ordered

      12th Doctor (Black Shirt)
      Amy Pond (Police Outfit)
      Clara (second to customise)

      hopefully im getting the 8th doctor for christmas

  • Anonymous

    November 8th, 2015 - 6:48pm

    sorry if this is a silly question Booboo, but would you inform us through a post if/when any of the 5.5″ stuff goes out of stock on TRU website, im not planning on ordering anything until 8 and 11 come out and i would like to get a warning all the ones already available that i want are gone

    • booboo

      November 8th, 2015 - 7:04pm

      the problem is they are coming in and out of stock all the time (although it seems to have settled down a bit)

      not sure i can keep up with it

      will definitely post when the 8th and 11th are available though

      Must admit i would like to know the story behind the 8th Dotor

    • Anonymous

      November 8th, 2015 - 7:26pm

      I keep hearing people say it could come out tomorrow but knowing my luck the 11th Doctor won’t come out meaning i’d have to hold off ordering it…

    • Ollie

      November 9th, 2015 - 10:18am

      I got the 11th Doctor (purple coat) on Saturday at Poole TRU. Not that the website mentions it’s in stock or anything… Best advice: keep checking your local store each day

  • 2doctors2000

    November 8th, 2015 - 6:10pm

    Why don’t they release the Raptor from Dinosaurs on a Spaceship in the new collector series? After all, it would add to the range, and the Primeval CGI models were used so they could just reuse that toy and release it in the Doctor Who packaging. It would add a ‘monster’ to the line and would really be apetising for kids. Lets be honest, we all had some sort of interest in Dinosaurs in youth, I still love them now!

    • 2doctors2000

      November 8th, 2015 - 6:12pm

      Plus many may see it as a new figure in the line as people may not remember the Primeval raptor or even considered that the same CGI model was used

    • TheDaleksDeath

      November 8th, 2015 - 7:22pm

      I very highly doubt that would get sales.

    • 2doctors2000

      November 8th, 2015 - 8:37pm

      I honestly don’t see why not to be honest. More so than Stetson Doctor who is readily available on eBay.
      It crosses a common barrier as a dinosaur toy as well as a figure.
      And of course it’s cheap for Character.
      It’s better than some of the rereleases so far

    • Anonymous

      November 9th, 2015 - 6:18pm

      I’d buy a Tricey!

  • i am the doctor

    November 8th, 2015 - 5:52pm

    i know its not the right place but does any toys r us have the union jack dalek anymore

    • booboo

      November 8th, 2015 - 5:54pm

      didn’t see any in ours

  • 2doctors2000

    November 8th, 2015 - 5:51pm

    Just been my local one. They had loads of stock, only two black shirts and white shirts though so they were a must buy. One line of 3.75″, no Danny Cyberman though, I bought the Supreme and Doctor in Spacesuit there.
    The TARDIS was also there in mass, I’m amazed at how much was there. Everything bar 8 and the 11th Doctor with big screwdriver in the 5″.
    I haven’t been into Toys R Us and saw that much 5″ since 2012/11 time. They had more 5″ than 3.75″.
    Also, a reduced Asylum set as well, lovely to see a revitalised fresh looking few shelves not dead and drowned into a corner.

  • DoctorSong2016

    November 8th, 2015 - 4:01pm

    do you mean different shades of Orange?

  • Anonymous

    November 8th, 2015 - 3:54pm

    Thx my wish list would be

    2 x Osgood with inhaler and each come with different osgood box

    2 x Zygon (different shades of purple) one with gas pod and one with 2 x dead straw pile things

    12th Doctor with sonic glasses head and guitar and confession dial in hoodie

    Kate with osgood photo and laptop

    Clara from TMA with dalek hand gun

    Supreme dalek repaint

    Davros with improved head and removable body and attachable 12th Doctor top half and cup of tea

    2 x cyberman One with gun arm and cyberdany head One with no gun arm and normal head

    Fisher King with power cell and gun

    The nightmare with swappable masked head and gun + repair chip

    2 x Mire One with no helmet and gun One with helmet and gun

    Lenondro with amulet

    Jonny the UNIT soldier with pistol

    Prentice as ghost with harpoon gun

    Electronic TARDIS interior with bonnie as Clara and Bonnie as osgood

    The moment as Rose with moment with big red button

    I know this will never happen but I would love to see any of them!

  • The storm that waits

    November 8th, 2015 - 3:08pm

    They have all the new 5.5″ figures except 8 in the Toys R Us in Stevenage. No 3.75″ figures though.

    • The Savage Cabage

      November 8th, 2015 - 4:02pm

      If I ordered the 8th doc from FPI when will I get it

    • Antonio

      November 8th, 2015 - 9:03pm

      excellent storm that waits how many was there of the clara and purple dr ?

    • The storm that waits

      November 8th, 2015 - 9:11pm

      There was about four Clara’s and five purple 12’s.

    • Antonio Zambonini

      November 9th, 2015 - 12:02pm

      Excellent hope to go there start of December

  • Anonymous

    November 7th, 2015 - 11:51pm

    Any idea what’s happening with those other figures that are seen on the back of the Rose Tyler and Eleventh Doctor figures?? I know the Sarah Jane has popped up on EBay, but what about the rest?

    • booboo

      November 8th, 2015 - 9:39am

      no info on those at all

      seems odd for toys r us to be selling stuff where you cant buy what’s advertised on the back though

      I know lots of people would ant that Updated Dalek Sec

    • Anonymous

      November 8th, 2015 - 3:01pm

      When are the new action figures that aren’t rereleases going to be announced

    • The Savage Cabage

      November 9th, 2015 - 10:23pm

      When are we going to get an announcement of what’s next in the collectors series (excluding rereleases)

  • Kalel1974

    November 7th, 2015 - 10:56pm

    Has anyone been to toys r us Portsmouth yet, if so do they have the 5″ range?

    • DoctorSong2016

      November 8th, 2015 - 12:42am

      i went today and all they had was

      all of wave 4
      remote control K9
      dalek collector sets
      DOTD Set
      Sonic Screwdrivers
      moving daleks

      no sign of the 5″ stuff

    • Kalel1974

      November 8th, 2015 - 9:12am

      Always seem to be the last to get anything!

    • DoctorSong2016

      November 8th, 2015 - 3:33pm

      they have stuff in Southampton though, but I wasn’t able to go

  • James A

    November 7th, 2015 - 10:13pm

    Here’s a wishlist idea, Al said that if Missy is successful, CO might try another 2-variant limited edition figure thing again, so I propose…

    OSGOOD – 2 variants!

    In Glasses & Lab Coat / Removable Scarf / Switchable Bow Tie & Non-Bow Tie Shirt Pieces / Inhaler / Blue Osgood Box

    In Sonic Shades & Question-Mark Shirt under Brown Jumper / Inhaler / Red Osgood Box

    Heads can again be swappable and the packaging can feature pattern from their respective Osgood boxes, like Missy’s Device from that figures’ packaging.


    • DominicBandicoot123

      November 7th, 2015 - 10:21pm

      Brilliant Idea! 😀

    • DoctorSong2016

      November 7th, 2015 - 10:26pm

      please Al I really want an Osgood, I don’t think she would sell as well as Missy though, most people would probably only get one

    • James A

      November 7th, 2015 - 10:39pm

      Limited edition to 1,000 each then? Or less

    • DoctorSong2016

      November 7th, 2015 - 10:45pm

      I would be so grateful for even just one figure of Osgood

    • Anonymous

      November 8th, 2015 - 3:05pm

      I would buy each of them in a heart beat

    • The Savage Cabage

      November 8th, 2015 - 4:36pm

      I think they should release all of the collect and build figures already built

    • The Savage Cabage

      November 8th, 2015 - 4:49pm

      My wish list would be

      2 x Zygon



      12th Doctor


      Unit sodier

      2 x Osgod

      The moment in human form

      Electronic TARDIS interior with bonny as osgood and Clara

      Prentice as ghost

      The fisher King

      Colony saff


      Davros out of chair

      Dalek supreme

      Scovox blitzer

      12th Doctor in davros’s chair


      The nightmare

      Mire with helmet

      Mire with no helmet


      The war doctors TARDIS


      All of the collect and build figures complete

  • The Silent Silent

    November 7th, 2015 - 2:55pm

    Toys R Us Lakeside had all the Wave 4 3.75″ Figures So I got the whole wave

    Best wave of 3.75″ figures so far !!!

    • The Silent Silent

      November 7th, 2015 - 2:56pm

      Forgot to say they had No collectors figures in the 5″ scale. NONE AT ALL !!!

  • Cool Salsa

    November 7th, 2015 - 12:43pm

    Still nothing in Lakeside or Basildon Essex.

  • The Werewolf

    November 7th, 2015 - 11:20am

    What date are Toys R Us getting the Eighth Doctor figures? Is it the 9th November?

  • The Regenerated Doctor

    November 7th, 2015 - 11:03am

    Anything in any of the Glasgow stores?

  • badwolf99

    November 7th, 2015 - 10:55am

    I think there going to be a River Song in the next wave of these maybe the one eith her in the sheep skin fleece that came along with the pandorica chair

    • DoctorSong2016

      November 7th, 2015 - 10:59am

      hopefully we will get a new sculpt River Song from the Christmas special at some point

    • badwolf99

      November 7th, 2015 - 6:38pm


  • shatner

    November 7th, 2015 - 10:06am

    very pleased with my new tardis. was not sure why I bought it but now am very happy. best version so far with new colours, sounds and lights

  • Anonymous

    November 6th, 2015 - 9:26pm

    So does this report of the thread mean the 11th and 8th Doctor are out?

    • booboo

      November 6th, 2015 - 9:32pm

      no just tidying

  • The1stDoctor903

    November 5th, 2015 - 5:39pm

    Aw dammit! The 12th Doctor in White Shirt is sold out! That’s twice I’ve missed out on him! Praying he comes back in stock in time for payday!

    • Darren

      November 6th, 2015 - 5:00pm

      If you live near a store go into one, even if online when checking availability it says out of stock two of the bigger ones near me have them in stock and one online is showing not in stock yet, so if you can get to a store do go and look in one near you for the white shirt version

  • DoctorSong2016

    November 5th, 2015 - 5:27pm

    is there anything in Portsmouth yet?

    • MickeySmith07

      November 5th, 2015 - 6:29pm

      Wave 4 in there today and thry said other stuff tomorrow so going there tomorrow at 5 and will let you know what they have

    • DoctorSong2016

      November 6th, 2015 - 4:48pm

      found anything, might be going tomorrow

  • whotoys

    November 5th, 2015 - 5:25pm

    My 12th doctor in white shirt just arrived today very pleased with it

  • booboo

    November 5th, 2015 - 5:09pm

    Toys r us Gloucester has all 4 12th Doctors, 11th Purple, 11th Cowboy, Amy, Clara and Rose and K9

    also had flight control Tardis

  • Balakin

    November 5th, 2015 - 3:56pm

    Ordered the Tardis and Clara and got it delivered today but wasn’t at home unfortunately. But, weirdly, TRU packaged them separately so the postman made an attempt to squeeze Clara through the letter box since it was only in a bubblewrap envelope.
    Well, he succeeded and I got a lovely crushed box delivered.
    Why couldn’t TRU put the 2 items in the same box ?

    • Anonymous

      November 7th, 2015 - 9:49am

      Contact them & say your a collector & ask them for a new figure & FREE postage

    • Balakin

      November 7th, 2015 - 4:51pm

      nah, that’s bad karma. The figure is fine (well, looks fine, still in packaging, although one of the legs seem a bit bent but that’s not their fault).
      The Tardis came today in a huuuge box, Clara easily could have been put in there, donno why they decided not to do it.

  • DominicBandicoot123

    November 5th, 2015 - 3:48pm

    I think the next wave of 5 inch figures all need to be monsters/villains. But I do love all these figures, just feel like we need a monster wave been as the last new 5 inch monster figure from the new series was The Cybermats and The Peg Doll Soldier. Could be a mix of Series 6-8. Maybe
    Handbot, Minotaur, The Gunslinger, Snowman, 2013 Ice Warrior, 2013 Cyberman, Whisperman, 2013 Zygon, Half Faced Man, The Teller and The Foretolf Mummy. And each figure could come with either a Cherub or Black Cube.

    • DominicBandicoot123

      November 5th, 2015 - 3:51pm

      *Foretold Mummy

    • badwolf99

      November 5th, 2015 - 4:44pm

      There will a re release of a weeping angel and dalek sec

    • Cyberman Bill

      November 5th, 2015 - 5:30pm

      Do you know how much that would cost them to produce all those new figures in the 5.5″ line? I don’t see all those happening. Maybe 1 or 2 new figures at the most per wave, if that. We can dream though!

  • TheDoctorEternal

    November 5th, 2015 - 1:00pm

    If anyone is thinking whether or not to order from toysrus I would whole heartily suggest it! They are fast and really helpful ordered by 2 twelfth doctors Saturday and they arrived today!

  • badwolf99

    November 4th, 2015 - 7:03pm

    Toys r us told me it should be here in about 8 days , these will be the longest 8 days of my life

    • Anonymous

      November 4th, 2015 - 7:18pm

      What should?

    • badwolf99

      November 4th, 2015 - 7:22pm

      My Rose and k9

    • The Silent Silent

      November 4th, 2015 - 7:29pm

      Would have been worth it to go to a store !!! click and collect !

    • mick

      November 4th, 2015 - 8:25pm

      8 days? why is taking so long. my order i placed on sunday hasnt been sent off yet.

    • badwolf99

      November 4th, 2015 - 11:55pm

      The nearest store that had it in stock to me was in England and im in the Republic of Ireland soooo kinda had to order it

    • badwolf99

      November 4th, 2015 - 11:59pm

      I emailed them asking when it would be dispatched and they replied this morning that it would be dispatched in 24 hours, they also mentioned that there is a lot of people ordering these and are high in demand

    • DoctorSong2016

      November 5th, 2015 - 1:14pm

      Surely the nearest store to you would have Ben in NI

    • TimeVortexHero

      November 5th, 2015 - 3:59pm


    • badwolf99

      November 5th, 2015 - 4:42pm

      Nowhere in Northern Ireland had them

    • DoctorSong2016

      November 5th, 2015 - 5:32pm

      fair enough, oh and thank you TimeVortexHero I was meaning to correct that 🙂

  • badwolf99

    November 4th, 2015 - 3:40pm

    I got a dispatch email!

    • Anonymous

      November 4th, 2015 - 10:10pm

      What for?

    • badwolf99

      November 4th, 2015 - 11:55pm

      Rose and k9

  • whotoys

    November 4th, 2015 - 3:31pm

    Just got a dispatch email can’t wait

  • shatner

    November 4th, 2015 - 3:29pm

    just spoke to tru about 3.75’s in brighton They said they will only be getting 20 they don’t know which ones or when.. it is very difficult to find these

    • TheDoctorEternal

      November 4th, 2015 - 3:48pm

      Brighton TRU are always slow at getting things, I asked in store, they said they should be in Monday but they said that last week

    • mark Belsom

      November 4th, 2015 - 9:23pm

      I went to the Brighton store earlier today,all they had were the small figures. Said they didn’t know when the rest of the figures will arrive.

    • TheDoctorEternal

      November 4th, 2015 - 10:17pm

      You would think with something like this ‘exclusive’ to them then thy would be more prepared than they are, they were like this when they were restocking the new Star Wars line

    • shatner

      November 5th, 2015 - 11:50am

      when you say small figures did you mean the 3.75s

  • TheDoctorEternal

    November 4th, 2015 - 12:28pm

    Just got my dispatch email! Hopefully people start getting there’s!

    • DannyTheNerd

      November 4th, 2015 - 1:06pm

      What did you order? 😮

    • TheDoctorEternal

      November 4th, 2015 - 3:47pm

      I got X2 of the purple shirted 12th Doctor

    • Anonymous

      November 4th, 2015 - 7:19pm

      I already have that

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