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May 3rd, 2022 52 comments

Figurine Collection Magazine Issue 220 The Black Guardian

Available to order while stocks last from www.forbiddenplanet.com

You can see all latest editions Here.

Celebrate over half a century of the BBC’s hit series Doctor Who with a brand new magazine and figurine series that covers every year of Doctor Who history, including all the Doctors and all the greatest monsters from Daleks to Weeping Angels.


Categorised under: Doctor Who Figurine Collection, Magazine

52 comments

  • daz

    May 12th, 2022 - 10:15pm

    Hi peeps. I sent the below to Eaglemoss Customer Service and they have replied saying they have passed my message higher up so hopefully we’ll get some communication in future although doubtful…

    Subscriber FG******.

    Hi Zoe and the Team.

    Please can the following be passed on to whoever is in charge of the Doctor Who Collection range.

    Please can Eaglemoss put out an official and honest statement about what is happening on email direct to subscribers and on any of their social media platforms about the delays with this collection.

    Can they actually explain the production of the figurines process, why delays are ongoing and how the issues due to Covid-19 in China, Factory shut downs, Shipping Container issues and if Brexit is a factor?

    And also have another statement about the UK online store and maybe explain why Forbidden Planet has had stock where as they haven’t.

    Are they producing less figurines and only honouring Subscribers (eventually) and Forbidden Planet Pre-orders?

    We’ve never had an official confirmation of an extension although with them promoting 221+ we know now that it must be 250.

    This needs to also be made official and not just passed on to those who have spoken to Customer Service.

    Future Rare Daleks should be promoted too now to keep subscribers interested.

    Thanks.

    Reply
    • booboo

      May 13th, 2022 - 8:29am

      let us know if you get a reply

    • Alan Silvester

      May 17th, 2022 - 4:18pm

      This has just appeared on my FaceBook feed from Eaglemoss Customer Services:
      17th May – Dr Who subscription UK update
      Good afternoon,
      Just wanted to let our customers know who are subscribed to the Dr Who collection, that you may be aware or have seen other vendors taking pre-orders for items that we have not yet offered or shipped.
      Let me be clear; no vendor will be getting stock months in advance over our subscribers, any items shown on other websites are for pre-orders only and the availability dates are not guaranteed.
      Once the stock has reached our warehouse, we will dispatch ASAP, there may have some overlap as the stock will also reach the vendors around the same time.
      Our collection is still cheaper over other outlets, and we also have the premium offer which cannot be bought in the shops.
      Kind regards,
      Brett

    • The ergon

      May 17th, 2022 - 4:50pm

      They have to say something but ill believe that when i see it. And FP have been getting some of the stock earlier.

    • The ergon

      May 17th, 2022 - 4:55pm

      Actions speak louder than words.

    • The ergon

      May 17th, 2022 - 5:12pm

      Just endless delay tactics and empty words but no products.

    • Alan Silvester

      May 17th, 2022 - 6:44pm

      Eaglemoss are also now saying that the dispatch run for issues 214 & 215 was completed 28th April. If you haven’t received these issues – like me – they are asking subscribers to contact them! I’m in agreement with The ergon – they have absolutely no idea what is going on.

    • booboo

      May 17th, 2022 - 6:55pm

      Not for me it wasn’t.

      The polite term is also “retail Partners”, not “other vendors” which makes them sound like some sort of unwanted competition.

      They get their stock from EM the same as subscribers do and are probably just as important to the line.

      Seriously EM someone needs to get a grip on this.

    • booboo

      May 17th, 2022 - 7:03pm

      updated post with admittance of suspension but still poor wording.

      I say again not everyone does social media (including me) so this should be sent directly to every subscriber via email.

  • Anonymous

    May 10th, 2022 - 10:27am

    Having read Eaglemoss’ recent Twitter I have decided to call it a day on this collection.

    Reply
    • daz

      May 10th, 2022 - 10:51am

      Thanks for anonymously telling us.

      I’m gonna make my decision based on the next Rare Dalek. Then if I do quit I’ll just pick up the standard Daleks if any more come out.

    • Anonymous

      May 10th, 2022 - 1:36pm

      Yes, I haven’t been impressed with Eaglemoss for a while now. Too many series running with no updates. Long gone are the days of 2 mags every couple of weeks or picking them up in a shop. Finally decided to jack it in this morning, after being there from the beginning. I’ve got a handful on Order & when they are complete I’m buying no more.

    • booboo

      May 10th, 2022 - 1:59pm

      I think its a real same that after years of supporting this range (and buying it all), is that all I’m seeing here (and on their official facebook page for that matter) is complaints, people cancelling, not pre-ordering and generally have nothing good to say any more, hardly any comments are about the product which is the main the focus of this site and always has been.

      I think we need a re-think on what we do here.

    • daz

      May 10th, 2022 - 3:58pm

      It is a shame booboo.

      I do wish that Eaglemoss would put out an official and honest statement about what is happening on email direct to subscribers and any of their social media platforms.

      And also have another statement about the uk online store and maybe explain why Forbidden Planet has had stock where as they haven’t.

      We never even got official confirmation of the extension although with them promoting 221+ we know now that it must be 250.

    • booboo

      May 10th, 2022 - 4:26pm

      I dont think they ever officially confirmed any extension ( and i can perhaps see why)

      I cannot understand why FP get stock and their own website doesn’t, unless they are seriously under producing.

      Either way the brand, sales on their website and subscriptions must be in free fall and i personally take exception to having to read about this “pause” via 3rd party rather than being told directly.

    • KORSAIR

      May 11th, 2022 - 1:54pm

      Is there a link for this?

    • booboo

      May 11th, 2022 - 2:00pm

      it was originally posted on the Figurine Facebook group by a user there

      https://www.facebook.com/photo?fbid=518581433104593&set=gm.5116424945144656

    • Judooning

      May 11th, 2022 - 4:47pm

      Are there any other companies that are reporting such long delays due to shipping factors etc?
      For instance, the Marvel Legend series figures are turning up more or less on time with all the Thor love and thunder series hitting smyths and HMV.
      Funko products seem to have a slight delay but nothing compared to Eaglemoss.
      I also collect the 1:55 Mattel Pixar Cars Diecast line and in some cases we have been getting the products before the USA! and they are made in Thiland.

      We need to know if these delays are direct from the manufacturer or due to shipping hold ups.

    • Doug Who

      May 12th, 2022 - 8:02pm

      Completely agree Booboo. I’ve often said this is by far my favourite range of ‘Who’ merchandise ever but it would be great to have some regular product to be positive about. I’m sure it must be dispiriting to read so many complaints, but it is good to have a forum to express them, although I also realise this in not what this site is for!

      I echo the sentiment that if Eaglemoss were more open, giving their subscribers honest regular updates about the reasons for delays then I think folk would be inclined to be much more patient.

      I’m not on FB so would have been nice to have been told directly as a ‘day one’ subscriber that the subscription service has been suspended.

    • the Ergon

      May 12th, 2022 - 9:38pm

      A lot of people having their monthly whine and a moan. Understandable from a subscribers point of view I suppose and more so for those that arent as up to date as others but lets just all calm down and wait for service to resume. Theres plenty of Merchandise out there and not just Who. Start a new collection or maybe make a few customs to fill the time in. How did we all go on before this collection started? Its going to end at some point, so lets enjoy it when things get back on track whenever that might be. I can always find something Who or otherwise to collect.

    • booboo

      May 13th, 2022 - 8:28am

      I think that’s the issue, subscribers, including me have not actually been told directly its been “paused”, we had to read it about it from a 3rd party.

      The other thing us the EM shop take money up front and now have 8 items on pre order which is several hundred pounds for anyone who ordered them all but no sign of stock.

      Some of these item have been in stock overseas for a while.

      FP have not put up for order a few of these as well.

    • the Ergon

      May 13th, 2022 - 10:08am

      Korsair if you are from Ireland, Can,t you order items from Eaglemoss’ EU site? They have the Cleaner Robot and Junk console on Add to Basket.

    • booboo

      May 13th, 2022 - 10:33am

      The EU site will only deliver to the EU, Korsair is in NI so UK

    • the Ergon

      May 13th, 2022 - 10:36am

      Well they have temporarily stopped payments. The thing is Booboo the items not for sale on FP like Skaak on horseback and the Image of the fendahl are so way off anyway and i don,t think FP would order anything else in advance with so many of their orders yet fulfilled and still open and are probably holding back on specials or sets if they were to stock them at all. Unsubscribers like myself and even subscribers could order sets like the Fendahl one anytime.

    • booboo

      May 13th, 2022 - 10:48am

      That’s my issue, No one from Eaglemoss has told me my payments have been suspended.

      Not everyone frequents social media so there are probably hundreds of subscribers who know nothing about this

      Something is a miss, Skaak on horseback and the Image of the fendahl are up for order on independent USA sites such as Entertainment Earth and BBTS

      If they (FP) don’t order at the time they are solicited, they might not get them at all, not convinced however they have been solicited to independent retailers in the UK at all. This has never happened before.

    • the Ergon

      May 13th, 2022 - 10:42am

      I thought maybe he might be southern, but yes, Ok.

    • Doug Who

      May 14th, 2022 - 11:04am

      Yes it’s the lack of information that is my main issue too. How much effort would it be to simply send out an email informing subscribers directly what is going on? There are almost daily emails sent out with offers.

      I take your point Ergon about other merchandise, but not everyone can afford everything, especially with costs having risen, and as Booboo says sometimes hundreds of pounds have been taken and not yet delivered, which is cash tied up that people might have chosen to spend on something else.

      It’s a sensible move to suspend payments, and I have the patience to wait but the general frustration of being kept in the dark is irritating!

    • The ergon

      May 14th, 2022 - 5:27pm

      Theres not much in the way of figure or figurines which are my focus of interest doug. Still its freeing up money for things we need for the house. Theres the dominator to look forward to in a fortnight, which i think will be released before quark. Might do that krarg when ive completed one im on with now doug. Stuck 2 on my collections as fillers whyll on with 2 main pieces. Im not touting for praise or anything but you can check them out if you like. It was updated the other day. Ill just keep sneaking them on. My collections is quite sparce in comparison to yours but i havent given up on my customs. I enjoy making them when i have the time.

    • Doug Who

      May 15th, 2022 - 2:11pm

      Hi Ergon,

      Checked your page out! Really like the BOSS custom…very imaginative!

      I’ve stalled a bit on my customs. I do wish at least the Styggron figurine would come out to ease the drought. One of the figurines the last payment covered before they paused.

    • The ergon

      May 15th, 2022 - 5:20pm

      Glad you liked B.O.S.S Doug. Look forward to the eaglemoss version whenever that might be.Youve got to be in the right frame of mind and not set time limits
      that add pressure. They just fill a few hours once or twice a week and give me satisfaction when they are completed. As i mentioned. Might try a krarg. Looks like it might be some time before eaglemoss get round to that shada set and ive got the miniature triangle clay cutters so why not?

  • Francis O’Reilly

    May 7th, 2022 - 2:16pm

    What is Eaglemoss p!aying at? Why are they advertising and promoting another figure when they haven”t fulfilled huge amounts of back orders for subscribers. 23 issues backlogs. You would have to be unhinged to let Eaglemoss take more money from your account. Frankly a 10% discount for the mess is insulting.

    Reply
  • Stephen croft

    May 5th, 2022 - 7:34am

    It would have been nice as a subscriber to have been told that the collection was carrying on not that I’m complaining but everything at the moment seems to be in slow motion no specials yet still waiting for my consoles. Monthly issues seem to have stopped what is happening and I don’t mind what comes next in the series as long as they do eventually

    Reply
    • the Ergon

      May 5th, 2022 - 10:45am

      Surely it can,t go on much longer stephen. Imagine the backlog of orders that need to be boxed with some requiring Issues all the way back to 206 and the Issues to get us up to date. Thats a lot of large boxes for a lot of customers if they even want to regain trust and satisfaction from customers.I,d love to know where these Issues are currently contained and on which continent at present.

    • Anonymous

      May 6th, 2022 - 5:04am

      I don’t subscribe anymore & I’m still 14 Issues behind! It would be wonderful if Eaglemoss didn’t advertise NEW Product but INSTEAD dealt with their massive backlog of Orders. They don’t have any problem it seems with taking people’s payments though?

    • the Ergon

      May 6th, 2022 - 10:26am

      Your better preordering what you can or want from FP if you don,t subscribe. At least there they don,t take money until the item is shipped. Unless i started to see a few ‘Add to baskets’, Eaglemoss shop won,t be getting anymore of my money. Even on Preorders that aren,t advertised on FPs site.

  • Chris a

    May 4th, 2022 - 11:22am

    Iv been waiting for this one looks great at last we have the black guardian

    Reply
  • daz

    May 3rd, 2022 - 4:13pm

    I wish they would announce the Rare Daleks in advance now as they are the only thing keeping my subscription going.

    I did hope it would end at 220 so I could call it a day then just pick the odd story set up from time to time.

    Good addition though.

    Reply
    • John Sissons

      May 3rd, 2022 - 9:10pm

      I am in the same position. I want to stop subscribing because I don’t want anything to do with the Jodie era but the rare Dalek releases are the only reason I have kept it going. Servo Robot/Santa was my last release received. Had nothing since.

    • daz

      May 3rd, 2022 - 9:27pm

      Subscribers haven’t had anything since. Although next 2 are due in next few weeks if your subscription number begins FG.

      I don’t mind 13th era stuff I just feel like it is time for it to end with all the delays so they can concentrate on specials/story sets.

  • Winter Doctor

    May 3rd, 2022 - 3:34pm

    Whatever happened to Issues 207 – 219? They were promoted, briefly seen in stores and then vanished both from shops but they’re not even on the eaglemoss site listed as sold out. Only ones can find are on ebay sold from scalpers for silly prices.

    Reply
  • Squall

    May 3rd, 2022 - 3:32pm

    Love it. But the last available issue is from September, I don’t see the point of announcing these figurines if we can’t actually buy them?

    Reply
  • The ergon

    May 3rd, 2022 - 2:08pm

    Not bad. I wanted the black guardian but it lacks valentine Dyalls craggy features.

    Reply
  • Doug Who

    May 3rd, 2022 - 12:59pm

    Nice choice for 220 and personally I’m very pleased to see the series continue. Be nice if the White Guardian could come from The Ribos Operation’ sitting sedately on his peacock chair.

    Very much have my fingers crossed for a few more classic ‘monsters’ to cross off the wish list. Still hope for that Krarg! 🙂

    Reply
    • The ergon

      May 3rd, 2022 - 2:20pm

      You could have made a dozen krargs whyll you were waiting doug. Nearly half the year gone and some of us are still waiting for our servo robots.

    • Doug Who

      May 3rd, 2022 - 4:42pm

      A cohort of Krargs! Having a little break from the customs!

      Do you subscribe Ergon? I did get my Servo Robot and Santa delivery. Received an email (and 10% discount) saying there was another delay and basically no idea when the next delivery would be. Shame I was so looking forward to Styggron!

    • The ergon

      May 3rd, 2022 - 6:29pm

      I dont subscribe anymore doug but the issues seem to be coming in backwards and forwards when i do recieve them from FP which has been some time now. Got my styggron as you will see on my collections page . Placed him beside that pod where he rightfully belongs.

    • John hunter

      May 16th, 2022 - 1:32pm

      Is it actually extending to 250 as I have received nothing from them

    • booboo

      May 16th, 2022 - 1:34pm

      neither have most of us, but that whats being said by CS to a few people and as its gone beyond 220 that seems to be right

  • Anonymous

    May 3rd, 2022 - 12:30pm

    I thought they had finished with this series?

    Reply
    • booboo

      May 3rd, 2022 - 12:42pm

      up to 250 now

    • KORSAIR

      May 10th, 2022 - 3:17pm

      If I don’t receive any of my orders within the next month I’m cancelling my subscription and asking for a refund, they have been treating subscribers really badly. I mean I thought the fact you subscribed meant you got them first or were at least guaranteed to get what you paid for.

    • The ergon

      May 10th, 2022 - 4:09pm

      I cant see it being within the next month if all payments have effectively stopped until late august/ early september before they resume again. Its all down to the covid crisis in china. We are all playing the waiting game.

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