August 12th, 2022
222 comments
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Eaglemoss Limited in Administration
You may have been redirected to this page because All Eaglemoss Retail Sites are offline and any links left on our site will no longer work. They will be removed completely as time permits.
Its been confirmed that Eaglemoss Limited are now in Administration.
Details of the administrators are now showing on Companies House
We wish all current, and past employees well and hope for the best.
The administrator, once appointed, should issue a statement as to what is likely to happen next. This can take a while.
At the time of writing their UK Customer Service Facebook Page and the USA Customer Service Facebook Page are also offline but you could keep checking for changes.
We will update this page if more information becomes available.
Original Post put live at 12.14 July 11th 2022
You could try ordering some of the last releases from www.entertainmentearth.com. These may still become available in the UK at some stage.
Some stock and pre-orders are also listed at www.things-from-another-world.com who do ship to the UK.
If you are looking for a particular figure you can search www.ebay.co.uk
You can also check www.forbiddenplanet.com or www.amazon.co.uk
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Jake
July 14th, 2022 - 9:17amDoes this mean no more Doctor Who Figurine’s from Eaglemoss?
booboo
July 14th, 2022 - 9:21ampossibly, we just don’t know yet
davidhhh
July 14th, 2022 - 8:55amFor those in the US who have already placed orders, there may be some hope.
I placed an order last week, during their big summer sale. Mostly Trek stuff, plus the Rani/Inquisitor Who set. I never got an email confirmation, but I did see a temporary authorization on one of my credit cards.
When this news struck, I checked my credit cards, but could no longer find the authorization, which seemed a bad sign. Just now, I checked with UPS for some of my Amazon deliveries from their Prime Day specials, and was very surprised to see that I have a shipment arriving this week from Eaglemoss arriving on Saturday!
I’d assumed that I wasn’t going to get it. But apparently, the order shipped last night, according to UPS, so something’s on its way, at least! The weird thing is that I can’t find the transaction on any of my credit cards any more. Maybe I’m just overlooking it. Maybe I got really lucky, and by some glitch I’m getting the figures, but not being charged for them?
PigeonMoss
July 14th, 2022 - 12:13amAm I right in thinking these were the last Sub scription figurines to be released/dispatched:
Regular: Issue 215 – Styggron
Special: Issue 29 – Gravis
Rare Dalek: Issue 18 -Seismic Detector Dalek
And these non sub figurines were put up for sale but never prodcued/dispatched:
Consoles: Junk Yard and 10th Doctor
Sets: Image of Fendah
Pabs
July 14th, 2022 - 7:28amEaglemoss did post something last Monday saying something as been dispatched so it may be 216/217.
Ginger Doctor
July 14th, 2022 - 8:03amSome of junkyard consoles did make it the EU store and states stores and where dispatched to the customers
booboo
July 14th, 2022 - 9:04amsome cleaner robots made it to Australia
MDS
July 14th, 2022 - 8:30amYour right regarding Issue 215 and Special 29. Rare Dalek 18 was the last official one although Rare Dalek 19 was put up for sale by mistake. That would probably have been with Issue 220.
The Consoles were a Pre-Order item, and they are the items it seems a number of us need to know what will happen with those. Will we get the items, will we get a refund or have we in the worst case lost our money. Hopefully the Administrators will tell us that when they know themselves.
Image of the Fendahl set was on Pre-Order and then it became a “Notify Me” so that will be another the Administrators will have to decide on.
A sad end to a great collection but I wish all the best for the future to those at Eaglemoss. I have been in a similar situation and its not fun.
Andrew
July 14th, 2022 - 8:39amI agree with you concerning:
Regular: Issue 215 – Styggron (I received this on 30.05.22)
Rare Dalek: Issue 18 -Seismic Detector Dalek (I received this on 29.08.21)
I don’t know about the other ones you mention.
prototype dalek
July 14th, 2022 - 9:43amUnless the Ironside Dalek was put up on purpose knowing they wouldn’t be able to make it to issue 220 so best way to sell the stock off before all what has happened.
Hoping that the cleaner robot makes it in someway, we know that the stock exists at least just a question of if it will ever get to be sold.
Just have to wait for the administrators, one can only assume and be hopeful on is any stock that was due to be released and already produced will be sold as planned but anything still awaiting factory orders to be placed will be cancelled.
booboo
July 14th, 2022 - 9:52amI think the iron side was a mistake, this is a multimillion pond company so a few £15’s would not have done a thing
I just got 214/215, i know stock is in the warehouse of these, if they wanted quick money there was plenty of stock they could have put on their website that they didn’t.
Very few people would now about their intension to go into administration, it kept highly secretive in case a major creditor gets wind and steps in first.
prototype dalek
July 14th, 2022 - 10:30amThat all makes sense, hopefully that might give some assurances that they will be able to sell their stock at a later date.
Did 214/215 just arrive today for you?
booboo
July 14th, 2022 - 10:34amYesterday, they took payment weeks ago but i could see it hadn’t been despatched so i phoned a few days before they went and they said they would send them out, they also said there was stock in the warehouse as she had to check.
prototype dalek
July 14th, 2022 - 10:51amWhen was the orignal release date of those issues?
booboo
July 14th, 2022 - 10:54amI think some subscribers got them about 7 weeks ago
Deputy Chief
July 14th, 2022 - 11:40amThose ‘Paradise Towers’ cleaner robots will hugely increase in value for those lucky customers in Australia who managed to get them.
PigeonMoss
July 14th, 2022 - 12:04pmThanks all
BTW – I put in a dusputed payment claim with my bank last night for the 2 consoles I preordered (approx £75 – so a lot of money for me) and the bank credited my account this morning. My advise is to go down that route rather than waiting for EM. Obvioulsy it’s sad for their staff but ultimately, if they owe you money, you need to look out for your self.
NickD
July 13th, 2022 - 11:38pmReply to GallifreyStands. The reason they have missed the DW comic strip in the magazine is simply for the pandemic. Written text articles are far easier to work on compared to the legwork that goes into a comic.
David Minter
July 13th, 2022 - 10:55pmI have a small but appreciated collection of Eaglemoss stuff. Some stuff was never released as action figures by Character Options, and Eaglemoss filled some of those slots for those characters. Like the Evil Of The Daleks Emperor and the Cyber Controller from Attack Of The Cybermen. The 5 Doctors Dalek variant. The Moonbase Cyberman. (CO had the Tomb Of The Cybermen version, which is close, but there are slight differences.) The Wheel In Space Cyberman.
Persona
July 13th, 2022 - 9:21pmYou’d think with the amount of licenses they have under their belt that Money would not be a problem, you also have to wonder how it is going to affect those in the Star Trek Starship community and even those who have purchased the Build the Titanic magazine series as then now may never be able to complete the model.
PABS
July 13th, 2022 - 6:34pmI wonder if the BBC worldwide will look for another supplier such as Panini to continue this amazing collection
GallifreyStands
July 13th, 2022 - 7:37pmYou never know but Doctor Who Magazine is struggling from time to time. It needs a regular TV series to help improve sales once more.
Hence the reason the comic strip misses from time to time
So TV Show becomes more popular again.
Gareth Pugh
July 13th, 2022 - 7:43pmHmmm. If this were, say, Panini going into administration I could conceivably see BBC Studios thinking ‘a regular newsstand mag is a useful part of brand building and maintenance, we should look to award the licence to another publisher’ … but sadly I’m not sure a figurine partwork that’s already managed a very impressive 215 regular issues would get viewed as something that ‘needs’ to have a replacement licensee found for it. I’d love it if they did find a will and a way, however! I also wonder if any new licensee who was interested would want to be able to exploit the franchise fully, i.e. to be able to sell all the core Doctors, key villains etc. and might not be that keen unless they could start from the beginning or at least do a lot of rereleases. The Eaglemoss range was nowhere close to scraping the barrel, with lots more cool characters they could do, but even so, being offered a licence to only be able to carry on a very mature range which had already done a lot of the ‘cornerstone’ characters might not be that interesting a thing to bid for.
booboo
July 13th, 2022 - 5:17pmI know its obvious but we have just been told directly that Eaglemoss has gone into administration.
I honestly can’t tell you how gutted we are for the past and preset employees some of whom we got to know and helped us so much, they put there all into this range, more than people will ever know.
What we ended up with is way in excess of everyone’s expectations when it first started.
Also for anyone else who will be effected by the fall out.
It has also been a huge and very important part if this site for many years and will leave a gap that i fear sadly will never get filled. Its been privilege not only to collect it all, but feature each and very product from day one.
This is not a good day.
Doug Who
July 13th, 2022 - 6:10pmIt is an incredibly sad day to have it confirmed once and for all. The collection has, in my opinion at least, been the best range of ‘Who’ merchandise ever, one I dreamed of having as a kid. It has been fantastic to see each release previewed here so thanks Booboo for making that happen.
I’d like to send thanks to Neil for spending so much time reading and responding to our comments directly on here too. All the work that everyone put into the range has just been incredible and much appreciated and wish them all best of luck for the future.
Prototype dalek
July 13th, 2022 - 6:29pmVery sad times, been glad to have collected since issue 1 back in 2013. Hopefully there might be some way of a potential revival in one sense or another.
And wishing all the best to the staff at this time as well.
The Fishmonger
July 13th, 2022 - 7:48pmWe love the product. But, as you say, the cost to the people involved is much more important. I have experienced being in a company as it goes into administration, and the uncertainty is just awful. If there is any way of sending our thanks and best wishes to those involved, please do so from us all.
David Minter
July 13th, 2022 - 4:43pmYou’ll have to forgive this American fan 🙂 but what exactly is Administration/appointing an Administrator? Is that filing for bankruptcy like we have here in the States?
Thanks!
booboo
July 13th, 2022 - 5:01pmsimilar, administrators basically keep the wolves from the door, it buys some time.
administrators can then look if they can salvage some or all of the business.
It all depends on what the finances are actually like and who is owed the money.
Sometimes a business, or part of it can trade as normal if they think there is a good chance of finding a buyer, a business and is assets are worth far more as a going concern.
Stock (and there will be a lot of it here) can also be worth a fraction of its book value ( what it actually cost to make) once a company has gone completely.
If this does not work, they will sell all its assets for whatever they can get to pay of creditors (in a strict order) and then they will cease to exist.
At the Moment the administrators will be looking at the assets and liabilities to see just how bad, or good things look.
Bookcollector
July 13th, 2022 - 5:47pmI think unfortunately for companies like eaglemoss they rely heavily on collectors rather than casual purchases. In the normal course of events that is fine, but these last few years have been far from normal. Covid impacted work practices and costs. Then we have the current cost of living crisis. A company like eaglemoss relies people having money to buy (what we have admit) are non-essential items. Don’t get me wrong, I’m not saying they aren’t important to people just that when it comes down to food, energy or a little model from a favourite TV show many people are having to reassess their priorities.
I wish all employees at the company my heartfelt best wishes. This will be a stressful time for them but know what you provided to fans was an appreciated product. Thank you and best of luck in the times ahead.
Sons of Skaro
July 13th, 2022 - 3:31pmOh dear.
This is very bad news for their employees. I hope some positive resolution comes out of this for them.
I also have items that I had paid for last year and was promised replacements after they hadn’t appeared. The seismic detector Dalek and the weeping angel Statue of Liberty special.
The warning signs were there when my replacements never arrived
PigeonMoss
July 13th, 2022 - 3:19pmObvioulsly, this is awful news for the EM staff. I wish then well.
I feel guilty asking this but can any one advise the best course of action to take if you have a pre-order. I ordered the Junk Yard Tardis and 9th/10th Doctor Consoles, so its around £75.
Should I contact my bank or wait for EM?
Advise appreciated!
Movie Dalek
July 13th, 2022 - 8:04pmIt would do no harm to set the ball rolling with your bank, it can take administration some time to establish if funds are available to reimburse pre-orders.
hate to say it but unsecured creditors (ie customers) come a long way down in the pecking order.
Tom Parsons
July 13th, 2022 - 3:15pmThe eaglemoss site is not available so bit worried as made an order to them what happens to our money do they keep it what happens?
Thanks
booboo
July 13th, 2022 - 4:00pmuntil we get a statement from the administrators we just done know
however, depending on how you paid, and when you paid you may be able to get money back form your card issuer or bank
I would give them a call and start the ball roilling if you can.
Count Davros
July 13th, 2022 - 2:45pmI know it’s a bit ‘off-topic’, but I am getting a little concerned about Big Chief Studios. I have four pre-orders with them and no sign of any deliveries on the horizon. I really hope they don’t go the same way…
Loobop
July 13th, 2022 - 3:33pmit’s been over a year since they put the doctor who doctor’s bobble heads up for pre orders i wrote to them a few months ago asking what was going on with these as it’s been over a year and no update yet dalek after dalek keeps being made,i said if there not being made they need to cancel customers orders yet they did nothing.I didn’t wanna cancel it myself as they claim they keep a none refundable deposit which is unfair.legally they shouldn’t even have things up for pre order if it’s more than 3 months till release date.
Son of Skaro
July 13th, 2022 - 3:33pmI’m worried about them too. Communication is very sparse.
I have a fully paid off sixth doctor on order.
Dalekz
July 15th, 2022 - 3:18pmBig Chief have always been slow in my experience, they list a pre-order way in advance and then take a couple of years producing stock.
I too have the 6th Doctor paid for and it’s been knocked back until next year so they say.
They do send updates regarding the problems with Chinese factories not being fully operational yet due to Covid restrictions so I hope things improve soon. They really should not list any new pre-orders until they have sorted the current backlog.
daz
July 13th, 2022 - 2:14pmFor those who paid for Pre-orders by card you might as well start the charge back process now as it can take upto 8 weeks.
Even if we get some news soon.
Just contact your card company and raise a dispute and go from there.
Not guaranteed to get anything back but worth a try.
Rob W
July 13th, 2022 - 2:45pmSection 75 protection also applies when using a credit card for purchases of £100 or more, your card provider may be equally responsible for compensating you as well as the retailer or supplier. You can also refer any dispute to the Financial Ombudsman Service.
daz
July 13th, 2022 - 4:43pmYeah. Mine was only for £39.99 so I have to go this route.
Dalekz
July 13th, 2022 - 11:43amI don’t have regular orders I just buy fiures I like, I was hoping to get the Paradise Towers cleaner but I had noticed the dely in this item.
I hope something can be done to rescue Eaglemoss as they make wonderful items nobody else does and of course for all the employees who have been hit by something out of their control.
Massive delays with Big Chief too, I think it will take a while for things to even start to recover from the last few years.
Coleman
July 13th, 2022 - 11:47amA company CEO on the news a few weeks ago said things should be more or less back to “normal” around 3rd Quarter of 2023.
(I mentioned it awhile ago).
Dalekz
July 15th, 2022 - 3:07pmLets hope thats true, the current situation and the last few years have put a strain on everything. Seems like never ending bad news doesn’t it.
Coleman
July 13th, 2022 - 11:09amQuick Question. I know people are hoping the Administrators find another buyer and the Collection continues.
But considering the Global situation at the moment. I wonder if a new Company could keep all the Chinese Factories open and in production and constantly get new stock out to the world to make sure they become profitable?
booboo
July 13th, 2022 - 11:17amwith a streamlined operation possiblely, they were doing an awful lot of stuff.
There will be a lot of stock, a lot of moulds and prototypes where much of the cost has already been invested.
my main worry is cost, its getting very expensive to produce and ship these figurines.
Doug Who
July 13th, 2022 - 12:30pmThere is also China’s Zero-COVID policy where a handful of cases can lead to a city-wide lockdown, so no guarantee these factories would be able to operate, although I’ve no idea if the factories involved were locked down.
It would be fantastic to think the moulds etc could be sold on to perhaps a smaller, more focused operation but I’ve no idea how viable that would be. Transport issues into UK are still a problem and as Booboo says shipping costs are huge.
The figurine collection had been confirmed up to issue 223 with Azure, so numbers 216 – 223 at least had reached quite advanced stages, plus the Fendahl set and Skaak special. It would be nice to think those would see eventual release and the collection keep going, not least because it would provide some jobs. I doubt anything would happen to continue the collection for those few. If any have been mass produced, then maybe.
This whole situation is just awful for those who are suddenly jobless.
I also feel for those who have invested large sums of money for part-works that may never be completed.
the Ergon
July 13th, 2022 - 7:37pmDoug. i,ve just left you a Message on your collections page.
Doug Who
July 12th, 2022 - 8:09pmJust read this on Linked In:
Eaglemoss Limited filed a Notice of Intention to appoint an administrator today [12/07/2022]. Greg Connell, Managing Director of InfolinkGazette, commented: “Eaglemoss is one of the world’s biggest names in licensed collectible, marketing and distributing more than 150 collections in more than 30 markets.” Greg added: “revenue peaked at £68 million but had fallen to £31.6 million in the last filed accounts.”
Very sad and as Booboo says below, a big blow for collectors and not just of ‘Who’.
Feel for all those who have lost their jobs.
booboo
July 12th, 2022 - 8:17pmyes, hate to say it but there maybe some people around who should not have had to find this out via twitter.
Ginger Doctor
July 12th, 2022 - 8:23pmHopefully BBC worldwide can find a new supplier to save this collection and hopefully it can be salvaged from issue 216
Doug Who
July 12th, 2022 - 8:47pmAbsolutely Booboo. Dreadful situation for many. Hopefully the administrators can salvage something. We’ve just lost a range of merchandise. Many will have lost their livelihoods.
Prototype dalek
July 13th, 2022 - 9:10amLiterally just found this out now due to twitter. Whilst being disappointed how I found out, even more saddened about what has happened.
Evan Robert Marshall
July 12th, 2022 - 7:25pmLooks like it’s official now. A tweet is being shared online from someone in the know saying they have filed for administration.
Dalek Commander
July 12th, 2022 - 7:21pmSomeone from Eaglemoss has got to say something soon. I wonder where those that have paid for pre orders stand with the credit card company? Possible assistance from them?
I also for people who are building the various kit issues like Titanic etc. imagine after paying hundreds of pounds to build the thing only to not be able to finish it.
booboo
July 12th, 2022 - 7:23pmEaglemoss will say nothing themselves now, they are all technically redundant.
Communication as to what happens will come via the administrators
Judooning
July 12th, 2022 - 8:47pmI’m sure there’s a clause of some sort that states completion of a collecting isnt guaranteed
booboo
July 12th, 2022 - 7:18pmEaglemoss have apparently filed for administration today, it takes a while for this to be advertised in https://m.thegazette.co.uk/corporate-insolvency and for companies house to be updated
Administration does NOT always mean complete collapse in all cases and we can only hope something can be salvaged.
We wish all current, and past employees well and hope for the best.
Ginger Doctor
July 12th, 2022 - 7:22pmSomething was fishy last month when they was selling the rare dalek carrying tea.
booboo
July 12th, 2022 - 7:24pmnothing to do with it, and people were refunded.
This is a multi million pound company and few sales on Daleks would have done nothing to save it
Judooning
July 12th, 2022 - 5:02pmSuch a sad way to end the collection if true. Both for staff and customers.
What ever happens, I hope FP get stock of the Elder ood…I’ve wanted a figure of it ever since the episode aired. Just typical 😛
Ginger Doctor
July 12th, 2022 - 5:34pmThere was only one staff at Eaglemoss that as been amazing and that is Zoe.
daz
July 12th, 2022 - 8:02pmTotally agree. Zoe was always extremely helpful via Facebook messenger whenever I queried things.
Hopefully something can be salvaged for the staff and for us with money now owing.
booboo
July 12th, 2022 - 8:07pmIn terms of money, if no refunds are forthcoming on pre-orders people might be able to get a charge back through their bank or credit card.
Alan Silvester
July 12th, 2022 - 10:00pmIndeed, I must add my voice to championing Zoe on the Facebook and Twitter messenger services, who has always been polite and helpful. I too hope something can be done for the staff and also for us subscribers- even if it’s only to complete the collection up to 220. Sad day.
the Ergon
July 12th, 2022 - 3:31pmWell thats everyone of my preorders cancelled until i start to see some fluidity of merchandise. Itll be a weight off knowing the moneys in my bank and not gathering interest elsewhere and prevent the risk of losing what i paid for. ill buy when i see instant availability in future.
Anonymous
July 12th, 2022 - 4:10pmIs this Big Chief you mean Ergon? I would cancel the three Eaglemoss items I have on preorder but no way of doing so now. Obviously, it wasn’t so bad if you knew they would eventually arrive but everything is now so uncertain. At least with Forbidden Planet and Zavvi, they only take payment when they have stock.
Doug Who
July 12th, 2022 - 4:35pmSorry that was me left that! Forgot to add my name!
Doug
The ergon
July 12th, 2022 - 4:46pmYes over £2000 worth of merchandise doug. Yes there are the incentives but they arent incentive enough and dont outweigh the risk of losing everything. Its a shame i have this mindset now but with everything stalling from china, i would much rather wait until there is more certainty.
Doug Who
July 12th, 2022 - 4:52pmSeems sensible Ergon…that’s a hell of a lot of money sitting in other’s accounts! China will not be changing it’s Zero-COVID policy anytime soon and lockdown areas with no messing about!
I suppose at least we’ll hopefully have some available cash for Harrops ongoing collection now!
the Ergon
July 12th, 2022 - 8:24pmHarrops and the odd character releases are all i have interest in now Doug. Crushingly Disappointed. Its wondering what those other 35 Issues might have been that kicks the most.
The ergon
July 12th, 2022 - 9:13pmYes and you can have a crack at that krarg now doug, you were wanting ever so much. Unless you plan on waiting for harrops of course.
Doug Who
July 12th, 2022 - 9:31pmI wondered if you might mention that Ergon! 🙂 I might well try a whole range now. Actually, I’ve just ordered the materials for a Krarg sculpt which seemed a simple design…until you really start looking at it. All those diamonds and all slightly different!
Work well underway on a ‘special’. Quite ‘experimental’ and will be intended to ‘glow in the dark’! No idea if it will work or not but might be fun to try!
The ergon
July 12th, 2022 - 9:56pmAt least something to look forward to. Im not going to guess with you saying ‘glow in the dark’ doug but i have an idea. And yes i can be very predictable. Haha.
daz
July 12th, 2022 - 11:16amBooboo. On back of this, this Article page is dated 11th May so needs correcting so it appears correctly.
I only saw it due to post timeline.
Thanks.
booboo
July 12th, 2022 - 11:26amthat was deliberate, i posted in the article when it when it actually went live, i did not want it going on the front page or picked up by any of the twitter news feeds before i was sure what was going on, its really there so all links on this site that went to Eaglemoss re-direct here.
When we know for sure whats going on i will bring it forward
They asked us to remove all links from our site (which you just wouldn’t do if the site was just down for Maintenance fop a while) but that was impossible at such short notice.
daz
July 12th, 2022 - 11:34amNo probs. Makes sense.
Coleman
July 12th, 2022 - 12:49pmWow, sounds more serious than just their site is under Maintenance if they ask you to take all the links down.
AxC
July 12th, 2022 - 12:54pmCompanies House accounts show the director left in December and a £12m loss was posted last year.
The signs were there.
booboo
July 12th, 2022 - 12:56pmyes i know that, but nothing is yet official that they have gone completely, companies do survive administration, even if that’s what it is and find new buyers, management buyouts etc
daz
July 12th, 2022 - 11:14amLooks like it is true unfortunately…
I tried to send a message on messenger as I always chat that way and it Failed to send as recipient no longer exists.
I only had the 9th/10th Doctor Tardis Console on order.
Such a shame for it to potentially go under this way, a knock on effect of pandemic/China Lockdown’s/ Global Shipping Issues and of course Brexit for trying to get stuff into UK now.
Doug Who
July 12th, 2022 - 10:08amVery disappointing news really and not least because like many others I have money tied up in pre-orders which we may likely not see again. Well done to those that cancelled theirs! The writing seems to have been on the wall for a while sadly. Such a shame those figurines that had been announced will very likely not now see the light of day.
I wonder if there are any still tied up in container bottlenecks? Certainly at least the latest two consoles and Cleaner Robot have been released in the US and Europe.
Another frustrating case of what might have been now.
booboo
July 12th, 2022 - 10:20amThere is a lot of stock somewhere i think and it will still need to be sold at some stage.
I’m hoping this is some sort of “reorganising” pause.
Doug Who
July 12th, 2022 - 10:41amI really hope so Booboo, although again, why not tell people if that’s the case? Mind you they have always had customer service and communication issues, which have been rather inconsistent from the start. Fingers crossed it’s not the ‘final end’!
There will be some very valuable prototypes somewhere!
booboo
July 12th, 2022 - 10:50amWe just have to wait really, i sort of know how these things work so the non communication is to be expected at this time if there are real issues.
The ergon
July 12th, 2022 - 10:49amSo lets just say worse case scenario they have folded, what would happen with existing manuafactured stock? Would this then be offloaded onto the likes of ebay and amazon marketplace as clearance?
booboo
July 12th, 2022 - 10:55amdepends, its the administrators job to get the most for the “assets” so they might re-open the website for a time and sell off what they have so they get all the money, especially if there is stock that not been listed before.
They could sell out to a retailer in one lot but it would have to be dirt cheap that way.
They might send it to auction it lots but people will pay a pittance for it that way as well.
Personally, if there are problems (which we just done know), i hope they can re-group and move forward with a clean slate so to speak, this is a big company that no one will want to see go to the wall.
Doug Who
July 12th, 2022 - 11:15amGood to get your insight Booboo, and hope it is a re-grouping. If, for example, their production factories have been shut down indefinitely with no or little notice, it is bound to have serious implications (and think of those who work in them).
Hopefully, those who have existing pre-orders will eventually get them fulfilled. I imagine they would be a long way down the list for any refunds if the problem is more serious.
Ergon, well done for ordering the latest consoles from the US! Seems a sensible move now!
Coleman
July 12th, 2022 - 12:55pmIt’s making me wonder what to do with my Big Chief account now. Keep everything on Pre- Order and hope for the best or get a refund now and not risk losing everything if they close down.
The ergon
July 12th, 2022 - 1:48pmThanks doug. Yes they have just cleared customs and on their way but i am still saddened to think these might potentially be the last figurines from eaglemoss i will own. It feels so half fulfilled with all those figurines we wont get that we all had high hopes for. So unless some uk based partworks company starts again with these from scratch, i will be reluctant to start up collecting this way in future. I still have hope but its fading fast.
Ginger Doctor
July 12th, 2022 - 2:13pmTouch wood FP can get there stock they are due at least with FP they only charge when dispatched.
The ergon
July 12th, 2022 - 2:42pmColeman i was thinking and saying this to the other half last night. With everything held back in china, it might just be wiser to cut my losses and get a refund on the 3 incomplete orders and just risk buying from ebay given everything is in limbo and in such a precarious situation.
Coleman
July 12th, 2022 - 3:04pmYeah ergon, if everything is ok business wise with Big Chief and all the figures do get made eventually you should be able to pick them up from Ebay. Or even Big Chief themselves as soon as there in stock. (If still Available).
Doug Who
July 12th, 2022 - 3:44pmHi Ergon and Coleman,
It is a sad and ignominious end, if it turns out to be so. Also thinking of all those that will lose their jobs if it has gone.
Not sure how we would even get a refund now if we can’t get in touch. Still have three on order myself.
As you say it is such a shame all the planned figurines and sets will in all likelihood not appear. However on the positive side, the collection was originally only supposed to be eighty issues and think of all those character we have had, the Nimon, the Mandrel, Koquillion, Styggron etc. It has been a lot of fun along the way, not least chatting with you guys and of course with lovely Neil, who was just fabulous taking the time to keep us informed.
Hope it isn’t the end after all that but not looking too optimistic just now.
Coleman, hope you have better luck with Big Chief. Are they in a similar position?
booboo
July 12th, 2022 - 5:00pmBig Chief look OK for now on paper a least, unlike Eaglemoss. They were very badly hit by Covid that came just after reorganisation which had to go according to plan, and there is a massive hit of 8m lost in “stock destruction” whatever that is.
Coleman
July 12th, 2022 - 5:09pmHello Doug, i think ergons already replied but yes Big Chief seems in exactly the same position as Eaglemoss was, what with Covid, Brexit, Distribution problems and Factory shutdowns nothings come out of their Shop now for a good six months. Same as Eaglemoss did for awhile they kept putting figures up for Pre-Order and taking people’s money but nothing ever gets released. Recently everyone had an email that their would be no more Pre-Orders going up on there site for the foreseeable future until production finishes on alot of their backlog of orders. You hope everything going to work out ok. But will it?
booboo
July 12th, 2022 - 5:29pmEaglemoss had problems before Covid, on their last accounts there was a big question mark over their future Viability, they had to meet targets and achieve cash flow forecasts – then Covid wreaked it. Big Chief were not in the same position.
Coleman
July 12th, 2022 - 5:35pmYeah Booboo, Earlier on I was reading the comment from A*C, about the Eaglemoss Director leaving in December and last year they were 12M in debt. This is all news to me I don’t know how you guys find out all this stuff.
booboo
July 12th, 2022 - 5:48pmall in the public domain on companies house, although you do need to know a bit about business before you read to much into it.
Eaglemoss has several directors the odd one leaving means nothing.
Doug Who
July 12th, 2022 - 5:36pmFingers crossed for your Big Chief figures. I suppose at least they’ve said no more pre-orders now. I think Ergon has been very sensible getting a refund.
Booboo, 8 million worth of ‘stock destruction’ is a huge figure. I wonder what on earth happened there? Taking such a hit cannot be without consequences.
Combination of COVID, the appalling war in Europe and, not least in UK, the ongoing chaos of Brexit, consistently denied by those in ‘charge’ has been awful for so many here and elsewhere.
It makes the comparatively smaller domestic operation of Harrops seem much more secure, but I’m sure they have not been without hassle sending elsewhere.
booboo
July 12th, 2022 - 5:56pmstock destruction could be a number of things, even a prototyped range (like the figurine collection would have been to start with) that got shelved.
It could be all the returned or damaged stock over the years was kept on the books at “cost of product” value as an asset when in fact it was worthless and all “written off” in one go.
Doug Who
July 12th, 2022 - 7:52pmThant’s interesting Booboo. For a while I was getting a lot of damaged figurines, some clearly broken before they had been packed (the missing bits were not in the pack), however they never asked me for them to be returned.
Hopefully something can be eventually salvaged from the wreckage. Sad day really, the figurine collection was my favourite range. Second only to Harlequin in the range of characters they covered I think, and we’ll never know what we might have gone on to get!
booboo
July 12th, 2022 - 7:57pmIts a very big blow, not only to collectors but to Doctor Who Merchandise as a whole.
Dalek Commander
July 12th, 2022 - 9:45amAs of now still seems to be down. Any News?
booboo
July 12th, 2022 - 9:57amNothing at all, which is the worry really as if there are difficulties there usually is a wall of silence for a few days until a clear picture emerges and what the plans are
The ergon
July 11th, 2022 - 6:21pmI hope they dont go into administration. I cancelled the consoles a fortnight ago with them so im hoping i get refunded in time if this proves to be the case.. Theres been a decline for some time but i did think things were slowly picking up when items slowly started turning up in shop.
The ergon
July 11th, 2022 - 8:21pmIts probably just undergoing maintenance and we are blowing things out of proportion.
A4geek
July 11th, 2022 - 6:07pmI got this pop-up on the main eaglemoss site
DUE TO A TECHNICAL ISSUE, WE CAN’T TAKE YOUR ORDERS ONLINE,
PLEASE CALL OUR CUSTOMER SERVICE! SORRY FOR THE INCONVENIENCE CAUSED DUE TO THIS ISSUE.
Dalek Commander
July 11th, 2022 - 6:07pmThis is very concerning. Like me I am sure a lot of people have several back orders. Normally a company has to announce that it is going into administration. However not sure what country law Eaglemoss is covered by. I know there are also a lot of very unhappy people who collect the Startrek figures. Very concerning.
booboo
July 11th, 2022 - 6:16pmThis is Eaglemoss Limited, a UK company.
Unfortunately i have seen this scenario played out many times before. I really really hope i’m wrong.
Alan Silvester
July 11th, 2022 - 4:04pmShould we be concerned by this, as the message on their website is pretty short and vague?
the Ergon
July 11th, 2022 - 4:14pmI was thinking it might be down so they can update and hopefully add new items
booboo
July 11th, 2022 - 4:16pmCS Facebook pages gone, Telephone lines gone, all EM listings bar “fulfilled by Amazon” gone, ebay listings gone, i really hope not but yes i think so.
Anonymouse
July 11th, 2022 - 4:44pmForbidden Planet sent me an email on Saturday saying:-
“We will be updating our payment systems to maintain our compliance with Strong Customer Authentication (SCA) implemented by some banks/card providers in 2021. More information on what SCA is and how it affects you can be found here:
https://www.fca.org.uk/consumers/strong-customer-authentication
The website will be unavailable whilst we update these systems on 23rd-24th July 2022.
The changes being implemented as we update our systems will result in existing wallet cards (cards saved to your account) being removed from this section of Your Account on our website……”
Eaglemoss website might be something to do with this issue but if it is it would have been nice if Eaglemoss had notified customers. But then again could be the end?! Hope not.
booboo
July 11th, 2022 - 5:11pmif that were the case there would be no need to effectively shut down their ebay and amazon listings, and put a note up on their Facebook CS pages rather than shut them down.
They have today removed everything that gives them a direct source of income.
I hate to say it but i fear something pretty serious is going on behind the scenes.
Alan Silvester
July 11th, 2022 - 9:47pmI’m now starting to feel relieved that I cancelled all my pre-orders last week, having heard rumours of potential trouble, and have received my refunds. Like booboo, I fear this may be something serious, although I really hope not.