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July 29th, 2021 36 comments

Eaglemoss Shop Doctor Who Updates

Regular feature when new items are added to the Eaglemoss shop and available to pre-order.

Special 28 is now available to order in the UK from www.shop.eaglemoss.com

Special 28 is now available to order in the USA from www.shop.eaglemoss.com/us

Issue 201 is now available to order in the UK from www.shop.eaglemoss.com

Issue 201 is now available to order in the USA from www.shop.eaglemoss.com/us


Issue 205 is now available to order in the USA from www.shop.eaglemoss.com/us

Issue 204 is now available to order in the USA from www.shop.eaglemoss.com/us

Issue 203 is now available to order in the USA from www.shop.eaglemoss.com/us

Issue 202 is now available to order in the USA from www.shop.eaglemoss.com/us


uk-flag-small More Mega #2 Dead Planet Daleks are available to order in the UK from www.eaglemoss.com


Issue 200 is now available to order in the UK from www.shop.eaglemoss.com

Issue 200 is now available to order in the USA from www.shop.eaglemoss.com/us


Issue 199 is now available to order in the UK from www.shop.eaglemoss.com

Issue 199 is now available to order in the USA from www.shop.eaglemoss.com/us


Issue 198 is now available to order in the UK from www.shop.eaglemoss.com

Issue 198 is now available to order in the USA from www.shop.eaglemoss.com/us


Categorised under: News, Retail

36 comments

  • Dalekz

    July 29th, 2021 - 8:01pm

    Hello Clara where are you?

    Reply
  • Anonymous

    July 29th, 2021 - 9:55am

    Is the controller special available from FP yet? I’d rather get it from there than go through the absolute mess that is Eaglemoss’ store.

    Reply
    • booboo

      July 29th, 2021 - 10:20am

      no should be any day now will put it up when it is

    • Anonymous

      July 29th, 2021 - 12:13pm

      I’ve heard Subscribers are always having problems with Eaglemoss.
      But I don’t usually have any problems buying from their shop. All the newest items are stocked straightaway and using DPD they usually arrive in a couple of days at the most?

    • booboo

      July 29th, 2021 - 12:28pm

      apart from the liberty angel never had a subscription problem at all and always found the shop fine

  • Doug Who

    July 14th, 2021 - 12:24pm

    Can anyone clarify what’s happening with the Weeping Angel Statue of Liberty special?

    It wasn’t with the last subscription and I’m hearing stories that payment records were lost and we need to show proof of payment.

    I’ve also read that Eaglemoss are not informing subscribers of this error and we have to contact them. If this is in any way true, it is dreadful customer service but it would be good to have confirmation.

    Reply
    • booboo

      July 14th, 2021 - 12:54pm

      Seeing some comments around and dont know what to believe, when they (EM) are in control of taking payments asking you to prove they have taken it seems somewhat odd.

    • booboo

      July 14th, 2021 - 1:21pm

      phoned them, its all true, they can’t see who has paid and who hasn’t, if you have had a payment of £21.99 take around month ago you need to take a screenshot and send it to them

    • Doug Who

      July 14th, 2021 - 2:01pm

      Thanks for phoning Booboo. Much appreciated.

      It seems very poor form that they are not contacting subscribers to at the very least least inform them!

      Sent them an email now.

    • booboo

      July 14th, 2021 - 2:16pm

      just sent my screenshot, my payment went out on the 17th

    • the ergon

      July 14th, 2021 - 2:34pm

      And they wonder why more people are opting to buy from the shop.

    • Doug Who

      July 14th, 2021 - 3:56pm

      I’ve just received a reply via email saying there was a delay with the order and to “please allow 1 extra week for the order to arrive”. Doesn’t really deal with the issue and doesn’t say from when the extra week starts!

      I do think this collection is fantastic, but customer service has frequently been lacking for quite a few subscribers. Not really sure why an email couldn’t be sent to us. Shoddy treatment!

    • Dav McKenzie

      July 20th, 2021 - 5:34pm

      Yeah this is a shambles – official update here; https://www.facebook.com/EMCCustomerService/posts/237006874910405

      I’ve been told my figurine will arrive “in the next month”. Not great. Really poor show that they haven’t contacted subscribers, especially when money has been taken.

    • Dalek Commander

      July 20th, 2021 - 8:47pm

      I have still not got mine. As mentioned in a previous post I had to re order it after being told my credit card failed. Never had a problem before. The re order was done on the 13th July. I have been told it will take up to 21 days to receive. I have checked twice with EM that everything is OK.
      My one problem with EM is why they did not see fit to prioritise my order as it was their problem.Anyway I will let you know what happens. My advice is to ring them and check and double check that everything is sorted and your order is placed correctly.

  • Anonymous

    July 14th, 2021 - 8:46am

    They could make a Sarah Jane eaglemoss from school reunion

    Reply
    • Anonymous

      July 14th, 2021 - 12:27pm

      And a ganger

  • The ergon

    July 7th, 2021 - 1:11pm

    Only 2 more subscription issues and a rare dalek to go and its direct from the shop for me.

    Reply
    • daz

      July 13th, 2021 - 6:43pm

      Do you not want the last 2 Rare Daleks with 210 and 220 then?

    • booboo

      July 13th, 2021 - 6:48pm

      some people are not happy about the website getting stock before subscribers, in reality all stock arrives at the same time but at different locations which effects distribution in the current climate.

      I will stick with subs so i know i will get everything eventually even if a little late.

      I so far have 100% of releases bar 1 so would not risk that.

    • The Flying Shark

      July 13th, 2021 - 7:24pm

      What’s the one you don’t have?

      I’ve been considering changing as well, but I’d miss the rare Daleks too much, I wouldn’t want to miss Dalek Thay if they did him as a rare Dalek, a character I’ve wanted to see as an Eaglemoss for a long time

    • booboo

      July 13th, 2021 - 7:32pm

      not a subs release , a big finish set, only thing dont have within the entire collection

    • the ergon

      July 13th, 2021 - 7:49pm

      It might not be the last 2 daz if they extend again. I just hate all the endless waiting and as a suscriber we should be prioritised and that just isn,t the case anymore. Seeing other people get them from the shop sometimes 3-4 weeks earlier really irks me. Now i can pick and choose what i want even if i pay that little bit more postage. The daleks used to be a big deal but if i want one i,m sure one will turn up on Ebay in time or there just happens to be superfluous stock but i won,t pay over the odds like some do on The heroes assemble site thankyou.

    • the ergon

      July 13th, 2021 - 8:07pm

      I belive someone recently mentioned a Daleks in Manhattan set but it could so easily be a single release rather than a special. Its one of the few daleks not released i would like also Flying Shark. Just stick with the subs if you want them all.

    • Anonymous

      July 13th, 2021 - 9:27pm

      Are we not getting a rare dalek with issue 200 too?

    • daz

      July 13th, 2021 - 10:56pm

      I understand the frustration but personally I am happy to wait knowing my order is guaranteed. And I need the Rare Daleks.

      As Booboo and Neil have said there’s 2 different warehouses, one for subscribers and one for store and unfortunately the store gets a lot of the figurines first. Neil has passed the comments on so hopefully things will change in future.

      I stopped subscribing to The Specials and now just buy them from the shop by grouping a few together and using a discount code/free delivery option.

      I too want more console’s so fingers crossed we’ll get them all.

    • Anonymous

      July 20th, 2021 - 6:03pm

      God, if someone could source me a ‘Mutant Exposed Dalek’ – The Evil of the Daleks rare one – I’d love you forever. I just can’t find one!

  • The collector

    July 4th, 2021 - 9:11pm

    Neil, if you see this message, please can I make a personal plea for more consols to be released!! Specifically 9-10’s coral theme, 11’s bright tardis consol from series 5, and 13’s current crystal theme…
    no offense to classic fans but the original consols didn’t have a huge amount of variety in terms of design, I think the range would’ve had more interest if the modern ones got some more attention. I love all the modern designs, but we only got 1!! 🙁

    Reply
    • Doctor Mysterio

      July 6th, 2021 - 12:50pm

      Quite agree, would love a series 5 console, my favourite!

    • Dalek Commander

      July 6th, 2021 - 6:26pm

      Agree. Let’s have all the versions.

    • Neil Corry

      July 6th, 2021 - 6:52pm

      I don’t have so much involvement in the consoles, but definitely keep those fingers crossed.

    • Judooning

      July 7th, 2021 - 3:44pm

      They’re the best part of the collection for me.
      I want an Eccleston/Tennant console and a series 5 console so badly.

  • Kerry Hewitt

    July 2nd, 2021 - 8:53am

    It seems like Eaglemoss Australia doesn’t care about the Australian fans – – sad 🙁

    Reply
    • Warren Welham

      July 13th, 2021 - 10:02pm

      Totally agree, has been months since any delivery in Australia for subscribers and no communication. Brett Coles (Head of Customer Service! Lol) on FB gives those silly dispatch updates for UK/AUS/ etc.. but they have no basis in reality.
      Also wish they would make the pins available in Australia!

  • bigbradwolf

    July 1st, 2021 - 10:55am

    Meanwhile the Australian shop is years behind…if we even get the releases at all, and it doesn’t go straight to unavailable. So infuriating!

    Reply
  • Anonymous

    June 30th, 2021 - 2:56pm

    Mine are arriving today yay!

    Reply

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